Patient Support Programs
Support patients and improve adherence with Salesforce technology.
With growing pharma complexities, improving adherence and compliance is crucial.
A scalable, integrated patient support program (PSP) delivers a complete experience.
Consider future evolution and scalability needs
Combining expert insights with Salesforce tools helps create personalized, effective patient support programs. Lay out the right technical foundation to expand your patient support program in response to higher than expected volume, label changes, or formulary expansion.
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Establish key program goals and metrics
Whether it be hard metrics like speed to fulfillment, adherence rates, reduction in call time, successful prior authorizations, issue resolution; or softer metrics like patient satisfaction — it is important to define the metrics that support your brand value and customer desires.
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Drive experience with patient and HCP insights
Collect and analyze patient and HCP data in order to effectively build a journey and experience that meets the needs of both parties.
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Require stakeholder integration
A truly effective program ensures connectivity to internal and external stakeholders like manufacturing, fulfillment, payers, providers, and specialty pharmacies. This will ensure there are no interruptions to the patient experience.
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Facilitate product access/prescription fulfillment
The best programs coordinate around shipping vendors, specialty pharmacy integration, notification approach, patient data, and insurance coverage to efficiently and affordably deliver treatment patients need.
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Perform proper consent management
Protecting patient privacy and interacting with patients in their preferred form of communication is non-negotiable. Navigate the regulatory, legal, and technical requirements to accomplish consent management goals.
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Enable support specialists
A true patient support program delivers a singular and complete view of patient interactions, preferences, and needs at all times. Improve patient and provider experiences by removing redundancies in information gathering during appointments or conversations.
Creating a foundation for patient support programs
We know how to install and optimize the Salesforce suite of products to bring a patient support program to life.
Whether it’s installing Salesforce Health Cloud — designed specifically for healthcare organizations —to get you started or a more complex initiative with integrations of Marketing Cloud, Experience Cloud, Agentforce, etc., we’re here to create the best solution for your needs. Our experienced team members come from across the healthcare industry and have a wealth of experience when it comes to standing up best-in-class patient support programs.
