Migrating to Salesforce Health Cloud
Health Cloud is transforming healthcare with its purpose-built data model and ease of use in clinical and hospital settings.
If you’re already using Sales or Service Cloud, migrating to Health Cloud can bring faster go-live times and reduced customization, making it a worthwhile investment.
A platform built for Healthcare
Healthcare and life science companies of all sizes and types — provider, payer, health system, pharmaceutical, and medical device companies — rely on Salesforce to help drive productivity and increase revenue. With Health Cloud’s powerful tools, you can gain valuable insights into your patients and improve your customer service experience while increasing productivity and growing your business.
The Health Cloud Advantage
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Enhanced Data Model
Migrating to Health Cloud offers an enhanced data model to manage patients, clinical data, analytics, and integration aligned to healthcare standards:
- Household: Maintains family and interpersonal relationships
- Life Sciences Program Management: Supports patient journeys, adherence to care plans, wellness, and financial help
- Provider Network: Manages provider, practice, and facility information for easy access to the right provider
- Health Insurance and Claims: Provides insight into insurance, including membership, benefits, authorizations, and claims
- Utilization Management: Evaluates preauthorization requests, admissions, appeals, and more
- Social Determinants of Health: Tracks social and environmental factors that impact wellness
- FHIR-aligned Clinical: Captures EHR data to manage care plans, goals, tasks, and care teams
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Specialized Tabs and Components
Tailored components that display critical patient/member information at the right time, enabling more proactive, efficient, and personalized engagement:
- Life Events: At-a-glance view of member life events
- Health Cloud Empower Lightning: Rapidly enhances member community experiences
- Member Timeline: Chronological view of healthcare events
- Household: Visualizes member relationships
- All Care Plans: Create and manage care plans in one place
- Member Card: Track condition data from medical records in one location
- Provider Relationship Card: View provider/practice/facility details efficiently
- Provider Search: Centralized search tool for finding needed providers/facilities
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Specialized Features and Processes
Health Cloud’s built-in tools reduce maintenance costs, minimize customizations, and speed up implementation:
- Patient Referrals: Manage and prioritize referrals to ensure timely processing
- Diagnosis and Procedure Codes: Import standard medical codes seamlessly
- Care Plan Templates: Standardized, reusable care plan templates with pre-defined problems, goals, and tasks
- Lead Conversion to Members: Tools to process candidate patients and assist with conversion
- Intelligent Document Automation and Form Reader: Manage and process member forms with data extraction tools
- Care Gaps Tracking: Identify and track care gaps, and improve outcomes through team interventions
- Support and Manage Care Requests: Collaborate on submitting, assigning, and processing care requests
Benefits of migrating to Salesforce Health Cloud
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Build Patient Trust
With Health Cloud, you can unify patient records, treatment plans, and data into one clear view so that you can deliver personalized experiences that will make your patients feel valued and understood.
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Find a Competitive Edge
Health Cloud gives you a single view of every patient, so you can understand your patients better and gather new insights that will give you stronger, more connected interactions. With a single view, you can build unique patient journeys that will make your current patients feel taken care of and attract the new patients you’re looking for.
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Boost Team Productivity
Salesforce can help you connect teams so you can coordinate better post-acute care across your network. Health Cloud combines patient data across systems into one clear view, helping you reduce the number of readmissions, deliver healthier outcomes, and drive down costs.
Why choose Mphasis Silverline?
Mphasis Silverline has helped our clients evaluate their current Sales Cloud or Service Cloud orgs to determine if migrating to Salesforce Health Cloud is a better solution.
A common misconception is that to take advantage of all Health Cloud’s features and functionality, an existing Sales or Service Cloud customer must re-implement their org from the ground up. Usually, that is not the case. Reach out and we’ll help you determine the best approach for your situation.
