Salesforce Data Cloud
Unleash the power of your data.
Struggling with data silos, growing data volumes, and leveraging your information effectively?
Salesforce Data Cloud is the solution – and Mphasis Silverline can help you implement it and maximize its impact.
The Mphasis Silverline advantage: powering your Salesforce Data Cloud success
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Salesforce Expertise
Our deep understanding of Salesforce ensures you harness every capability of the platform.
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Bespoke Data Cloud Strategies
We create customized implementations that perfectly align with your business goals and data needs.
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AI-Driven Transformation
Leverage our expertise in advanced analytics and automation to streamline processes and enhance customer experiences.
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Robust Technology Ecosystem
Our partnerships with tech giants provide you with comprehensive, integrated solutions.
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Data Cloud Pioneers
As approved Data Cloud partners, we bring innovative approaches to unify your data and drive personalized engagement.
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Multi-Disciplinary Excellence
Our broad tech expertise enables us to tackle diverse business challenges with data-driven solutions.
Industries
Mphasis Silverline tailors Data Cloud solutions across different industry sectors. Our industry and technology experts speak your language, combining Salesforce know-how with first-hand industry experience to develop strategies that will help you achieve business goals.
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Financial Services
Improve customer lifetime value through advanced data analytics. Leverage Data Cloud to consolidate customer financial data, enabling personalized product recommendations, targeted cross-sell opportunities, and data-driven insights for optimized financial advice and services.
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Healthcare & Life Sciences
Give your patients a truly personalized health journey by bringing together all their health data from various touchpoints. Offer tailored care plans, suggest proactive health measures, and even streamline appointment scheduling based on their unique health history and preferences.
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Media & Entertainment
Make content and ads hit home by diving into what makes your audience tick: their behaviors, likes, and how they engage with your content. Match your content to exactly what they want to see, and place ads where they’ll have the biggest impact.
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Travel & Hospitality
Personalize travel experiences and optimize operations by consolidating traveler data. Enable customized itineraries, proactive service alerts, and optimized resource allocation based on real-time demand and historical patterns.
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High Tech
Accelerate innovation and product development. Leverage Data Cloud to aggregate user feedback, usage data, and market trends, enabling faster, more informed product iterations and targeted feature development aligned with customer needs.
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Manufacturing
Streamline operations and delight customers by integrating your production, inventory, and customer data. Predict maintenance needs, optimize operations, and offer personalized after-sales service based on how customers actually use your products.
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Energy & Utilities
Improve service reliability and customer satisfaction by consolidating data from smart meters, customer interactions, and grid performance. Enable predictive maintenance, personalized energy-saving recommendations, and proactive customer communication during outages or peak usage periods.
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Customer Service
Elevate customer support with unified customer profiles. Create comprehensive customer views, including past interactions and preferences, to provide more personalized and efficient support across all channels.
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Sales
Drive data-informed sales strategies and empower sales teams with actionable insights to conduct more meaningful conversations and recommend ideal products or services based on customer history and preferences.
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Analytics
Pair Data Cloud with Tableau to analyze customer behaviors, spot trends, and share these golden nuggets of insight across your entire organization. Gain a bird’s-eye view of your business, helping everyone make smarter, data-driven decisions.
Data Cloud solutions for every stage of your data journey
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Unlock the power of Salesforce Data Cloud with our comprehensive readiness workshop.
Our expert consultants will assess your current data infrastructure, identify opportunities for optimization, and provide tailored recommendations to ensure you’re maximizing the value of Salesforce Data Cloud. We’ll develop a specific activation plan that defines success metrics to set you up for data-driven innovation.
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Get started with Data Cloud quickly with our MVP offering. Our team will facilitate collaborative workshops to capture Data Cloud goals, identify use cases, and review data, design, and operations.
We’ll set up core Data Cloud components and unify customer profiles across channels. This includes establishing essential data flows and integrations, along with a rapid proof-of-concept use case.
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Enable personalized cross-channel experiences designed to reduce costs through intelligence, increase productivity via automation, accelerate time-to-value with low-code.
Our team implements a best practice Data Cloud architecture with two custom use cases and calculated insights. We set up to three activation targets and audience segments or data actions to facilitate cross-channel profile unification.
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Become a data-driven business with a comprehensive Data Cloud implementation and choose from 4-6 use cases. We’ll guide you from ideation to execution to ensure you not only have the right use cases and activation targets but also support after deployment.
Empower your team through training and ongoing support, accelerating time-to-insights, fostering innovation, and enabling agile, well-informed decision-making. Embrace the future of data and unlock better customer experiences.
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Take advantage of Data Cloud’s robust functionality for industry-specific processes.
For Financial Services, we offer a Fraud Detection and Prevention Accelerator and an Omnichannel Banking Experience Optimizer. In Healthcare and Life Sciences, we provide a Care Coordination Accelerator and a Real-World Evidence Data Integration Solution.
Why choose Mphasis Silverline as your Data Cloud partner?
Mphasis Silverline is a top Salesforce partner with over a decade of experience serving financial services, healthcare, and media and entertainment clients. Our specialized consultants bring expertise in data integration and data strategy, helping businesses create a 360-degree view of their clients, streamline their processes, and improve the customer experience.
