The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Silverline News
Get to Know Danielle Laffey, Silverline’s Newest Salesforce MVP
Reading time: 5 minutes
Last week, Salesforce announced the new class of Salesforce MVPs. Our own Danielle Laffey made the cut. I had the chance to chat with her about her path to MVP and how this new role will impact all aspects of her career. Tell us about your road to becoming a Salesforce MVP. How did you...
Salesforce Consulting
How Silverline Enables and Delivers Results With a Fully Remote Team
Reading time: 7 minutes
With the advent of Coronavirus, more and more companies have moved to an exclusively remote workforce. If you and your team are unfamiliar with remote collaboration, it can be a daunting shift during an already difficult time. We’ve been a majority-remote workforce since Silverline was founded over ten years ago, and at each stage of...
Healthcare
Deploying Salesforce Health Cloud Solutions In a Time of Social Distancing
Reading time: 4 minutes
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact of COVID-19 in your local community, state, or region — focused on finding ways to ensure you are optimizing and expanding your services, treating the...
Provider
Silverline and Salesforce Positioned to Rapidly Implement the 21st Century Cures Act Interoperability Standards
Reading time: 2 minutes
The recently released interoperability standards of the 21st Century Cures Act require providing patients ubiquitous access to their PHI via software that takes advantage of open application program interfaces (APIs). The Act puts the patient in control of what, how, and where their health information is shared in a secure manner. The Act’s intent is...
MuleSoft
Last Month’s Nashville Salesforce Administrator Group Meeting… of the Minds!
Reading time: 2 minutes
I’m the local community leader for the Nashville Salesforce Administrator Group, and last month, I led a joint Nashville Salesforce User Group meeting with the Salesforce Developer Group and Mulesoft User Group. We had about 55 people attend, which was the largest meeting so far! At this holiday-themed meeting, we raffled off many prizes —...
Dreamforce
Becoming a First-Time Dreamforce Speaker
Reading time: 3 minutes
While flying home and processing all of the fantastic learning and community opportunities that Dreamforce 2019 presented, I realized it had been five years since I last attended Dreamforce. From attending this year’s keynote with Barack Obama to catching so many thoughtful sessions to collecting a Salesforce plushie for each of my children at home,...
Dreamforce
My Journey from PepUp Tech to Dreamforce 2019 Speaker
Reading time: 3 minutes
PepUp Tech is a nonprofit organization whose mission is to help the underrepresented community and diversify the tech industry. They have many programs to help this cause, one of which I was part of: the PepUp Tech Salesforce Bootcamp. The program teaches what Salesforce is and how it works. We walked through trails in Trailhead...
Dreamforce
Getting Certified at Dreamforce ‘19: Tips, Tricks, & Everything You Need to Know
Reading time: 3 minutes
Why Get Certified at Dreamforce You may be thinking that Dreamforce already means a packed schedule and that there are so many sessions to see, people to meet, and events to go to… so how is there time to take a certification exam? Fortunately, Salesforce has made it easy to do so at the event...
Communities
Embracing the Benefits of Being a Woman in Technology
Reading time: 3 minutes
Growing up in a house of strong women, I always knew I could do whatever I set my mind to. My two older sisters and I were all STEM majors in college and grew up into successful members of the Women in Technology (WIT) community. I eventually graduated with a Bachelor of Science degree in...
Help & Training
Is the Zippo Lighter the Epitome of UX Design?
Reading time: 4 minutes
As a UX designer, I’m always looking for points of reference, context, and analogy that will speak to my work. That’s why I keep a Zippo lighter on my desk. In my mind, the Zippo lighter is the epitome of good design and one of the best examples I know of pure UX genius. It...
