There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences.
But what if instead of just the consumer, it was an entire 360 ecosystem, with connected information reaching all corners of the healthcare domain? From consumer to clinical network to provider care and all outcomes — a 360 ecosystem of care is a truly holistic way to bring the healthcare industry into the future.
Join Matt Gretczko, our SVP of Healthcare & Life Sciences, for a LinkedIn live (previously recorded) hosted by SymphonyRM this Friday, July, 31 from 12:30-1:00pm EST. He’ll dive deep into the concept of a 360 ecosystem of care.
Quantifying the Continuum of Care: From customer 360 to a 360 ecosystem
Getting a holistic view of a patient is important, but it’s really only the first step. Between access, outreach, care navigation, physician referrals, and many more vital healthcare functions, health systems employ a range of tools that operate in silos.
At healthcare organizations large and small, Silverline has created interconnected experiences similar to what consumers enjoy in banking, retail, and e-commerce.
Gretczko is joined by Michael Linnert and Chris Hemphill of SymphonyRM, to discuss what this holy grail in healthcare means for providers and patients — and how to execute these transformations successfully.