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Patient Access on Health Cloud: Appointment Scheduling

By 09.18.18
Reading time: 2 minutes

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need.

Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or practice management systems, Silverline can create a seamless scheduling interface for contact center agents and patients using self-service to schedule an appointment.

By leveraging the Salesforce Health Cloud platform, Silverline has created a scheduling accelerator for patient access centers that allow organizations like yours.

  • Patients can submit appointment requests online, via communities, or via email
  • Agents can view real-time provider availability, schedule appointments, and complete the necessary intake documentation
  • Provider and facility availability and appointment inventory can reside in Salesforce or can be integrated from a healthcare organization’s Electronic Health Records or Practice Management Systems
  • Includes patient-specific comments and automated email confirmations for both the patient and the provider
  • Utilize a provider search functionality to identify specialists based on demographic or specialty attributes
  • Link to Services record that includes a description, estimated patient responsibility, patient education and FAQ’s

Patient Access on Health Cloud: Appointment Scheduling 1


Silverline has also built a Lightning Bolt Community Template solution for Salesforce Communities to help solve this challenge and offer easy self-service scheduling capabilities for both patients and providers.

Based on our Patient Engagement POV and best practice, we recommend patient engagement solutions for clients that include the following capabilities:

Silverline’s Appointment Scheduling accelerator is uniquely positioned change the way healthcare organizations and engage with patients and navigate them within the network for appointments, services, and programs.

To learn more about Silverline’s Healthcare Expertise, contact us today.

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