The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Patient Access on Health Cloud: Appointment Scheduling

Healthcare

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need.

Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or practice management systems, Silverline can create a seamless scheduling interface for contact center agents and patients using self-service to schedule an appointment.

By leveraging the Salesforce Health Cloud platform, Silverline has created a scheduling accelerator for its Patient Engagement Center solution that allows organizations like yours.

  • Patients can submit appointment requests online, via communities, or via email
  • Agents can view real-time provider availability, schedule appointments, and complete the necessary intake documentation
  • Provider and facility availability and appointment inventory can reside in Salesforce or can be integrated from a healthcare organization’s Electronic Health Records or Practice Management Systems
  • Includes patient-specific comments and automated email confirmations for both the patient and the provider
  • Utilize a provider search functionality to identify specialists based on demographic or specialty attributes
  • Link to Services record that includes a description, estimated patient responsibility, patient education and FAQ’s

Patient Access on Health Cloud: Appointment Scheduling 1

Silverline has also built a Lightning Bolt Community Template solution for Salesforce Communities to help solve this challenge and offer easy self-service scheduling capabilities for both patients and providers

The Patient Engagement Center solution also includes the following capabilities to further streamline patient engagement:

Silverline’s Appointment Scheduling accelerator is uniquely positioned change the way healthcare organizations and engage with patients and navigate them within the network for appointments, services, and programs.

To learn more about Silverline’s Healthcare Expertise, contact us today.

1
Leave a Reply

avatar
1 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
0 Comment authors
Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
trackback

[…] Scheduling clinical appointments can be a large challenge for hospitals, practices, and clinics. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling. Agents can access real-time Provider and facility availability, provide automated email confirmations, and implement a range of self-serving scheduling capabilities for patients and Providers using a Lightning Bolt Community Template. Learn more about this accelerator. […]

Need a custom solution? We can help. Let's Chat