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Salesforce EHR Integration

Transform your patient data into patient engagement.

Over the past decade, most healthcare providers have made significant investments by implementing Electronic Health Records (EHRs) to make the core aspects of clinical care digital. Unfortunately, while EHRs are great for dealing with transactional, scheduling, and medical information, they were not built for delivering on the promise of patient engagement.

Enter the CRM

CRM platforms like Salesforce offer the ability to engage with patients and transform the patient experience. Through a Salesforce EHR integration, providers can integrate data from all interactions they’ve had with patients, get a holistic view of the patient, and build a connected healthcare journey. While the EHR continues to be a source of clinical data, Salesforce is used as the engagement layer on top of it, resulting in a far better patient experience.

Benefits of Salesforce EHR Integration

The benefits of integrating your EHR with Salesforce products like Health Cloud are numerous. Here are a few.

Provider Network Management

Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. You must manage referrals from primary care to specialty care and services within your healthcare system. The key to defining your provider network in a manner that impacts your patient navigation is to build and maintain provider and clinic profiles that go beyond the traditional credentialing data. 




Things to Consider as You Look into Integrating Your EHR

It’s important that you factor in the effort, complexity, and design of sharing information between an EHR and Salesforce. You first ought to consider the purpose of the integration. What problems are you aiming to solve and what benefits are you looking for? What are the current and future use cases that need to be supported?

Tech-wise, there are also other considerations that need to be made. Would a manual, hybrid, or bidirectional integration approach best serve these needs? What tools can be used to facilitate the transfer and consumption of data? And finally, what are the development or support capabilities of your IT team?

Silverline can help you walk through these questions and others as we engage with you to figure out what best fits your organization’s goals. 

Group of medical practitioners analyzing x-rays on a digital tablet in a hospital

EHR Integration Services

Our EHR integration services include:

  • Building EHR and EMR integrations on specific partner tools (like MuleSoft) or recommending specific integration providers like Redox or BridgeConnector
  • Translating EHR data to the Health Cloud Data model
  • Exposing Salesforce data back to the EHR
  • Facilitating your workflows based on EHR data
  • Consulting on technical design, and documenting the technical approach
Male doctor working on laptop at clinic

Why Choose Silverline?

Silverline has over a decade of experience working with Salesforce and related technologies with a focus on the healthcare industry. Many of our consultants come directly from the healthcare space and know what it’s like to be in your shoes.

In addition, we have significant EHR integration expertise. We’re partnered with Cerner and frequently integrate Salesforce with their EHR solution, as well as other common EHRs like Epic, Allscripts, Athena, eClinicalWorks, NextGen, and more.

With our combined Salesforce and healthcare experience, we can build your integration so your users and your organization get the most value and are able to truly build a connected patient experience.

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We’re ready to help

Learn more about how Silverline can help your healthcare organization get the most out of its patient data.

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