Salesforce EHR Integration
Transform your patient data into patient engagement.
Over the past decade, most healthcare providers have made significant investments by implementing Electronic Health Records (EHRs) to make the core aspects of clinical care digital. Unfortunately, while EHRs are great for dealing with transactional, scheduling, and medical information, they were not built for delivering on the promise of patient engagement.
Enter the CRM
CRM platforms like Salesforce offer the ability to engage with patients and transform the patient experience. Through a Salesforce EHR integration, providers can integrate data from all interactions they’ve had with patients, get a holistic view of the patient, and build a connected healthcare journey. While the EHR continues to be a source of clinical data, Salesforce is used as the engagement layer on top of it, resulting in a far better patient experience.
Benefits of Salesforce EHR Integration
The benefits of integrating your EHR with Salesforce products like Health Cloud are numerous. Here are a few.
Patient 360
Gain a source of truth — a single, trusted place that brings together all the patient data needed to deliver amazing experiences.
Scheduling
Enable agents to view real-time provider availability, schedule appointments, and complete the necessary intake documentation.
Active Referral Management
Unlock the ability for centralized referral management staff to oversee both provider-driven and patient-driven referral processes to ensure efficient and effective management of the referral lifecycle.
Intake, Admit, and/or Registration
Streamline provider interactions to automate pre-appointment patient interaction, allowing the healthcare team to focus on delivering outstanding care during the visit.
Aftercare and/or Post Discharge
Providing knowledge articles and follow-up information to patients to ensure they adhere to best practice protocols, ensuring quick and safe recovery from a procedure.
End to End Journey Management
Establish an efficient and interactive process with patients to provide a quality-based patient experience, guiding them through the journey of care with your organization.
Demographic Updates
Facilitate the flexibility for contact center agents to update basic demographic information, such as phone number and address.
Inquiry Management
Leverage 360 data to improve patient experience and overall health by enabling an agent to query a variety of information about a patient when they call into the facility, and provide proactive insights into key activities and journeys.
Provider Network Management
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. You must manage referrals from primary care to specialty care and services within your healthcare system. The key to defining your provider network in a manner that impacts your patient navigation is to build and maintain provider and clinic profiles that go beyond the traditional credentialing data.
Things to Consider as You Look into Integrating Your EHR
It’s important that you factor in the effort, complexity, and design of sharing information between an EHR and Salesforce. You first ought to consider the purpose of the integration. What problems are you aiming to solve and what benefits are you looking for? What are the current and future use cases that need to be supported?
Tech-wise, there are also other considerations that need to be made. Would a manual, hybrid, or bidirectional integration approach best serve these needs? What tools can be used to facilitate the transfer and consumption of data? And finally, what are the development or support capabilities of your IT team?
Silverline can help you walk through these questions and others as we engage with you to figure out what best fits your organization’s goals.
EHR Integration Services
Our EHR integration services include:
- Building EHR and EMR integrations on specific partner tools (like MuleSoft) or recommending specific integration providers like Redox or BridgeConnector
- Translating EHR data to the Health Cloud Data model
- Exposing Salesforce data back to the EHR
- Facilitating your workflows based on EHR data
- Consulting on technical design, and documenting the technical approach
Why Choose Silverline?
Silverline has over a decade of experience working with Salesforce and related technologies with a focus on the healthcare industry. Many of our consultants come directly from the healthcare space and know what it’s like to be in your shoes.
In addition, we have significant EHR integration expertise. We’re partnered with Cerner and frequently integrate Salesforce with their EHR solution, as well as other common EHRs like Epic, Allscripts, Athena, eClinicalWorks, NextGen, and more.
With our combined Salesforce and healthcare experience, we can build your integration so your users and your organization get the most value and are able to truly build a connected patient experience.
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We’re ready to help
Learn more about how Silverline can help your healthcare organization get the most out of its patient data.