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Silverline Supports Salesforce Vaccine Cloud Launch to Accelerate Global Vaccine Management

By Kathleen Ferrie 01.29.21
Reading time: 2 minutes

Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach

Salesforce, [NYSE: CRM], the global leader in CRM, today announced Vaccine Cloud, technology to help government agencies, healthcare organizations, businesses, nonprofits and educational institutions more rapidly, safely and efficiently deploy and manage their vaccine programs. Today, international, federal, state and local agencies, healthcare providers and nonprofits worldwide are using Salesforce technology specifically for vaccine administration.

Now that safe and effective COVID-19 vaccines are available, every country, state and city is rapidly establishing vaccination programs to get shots in the arms of billions of people. However, many government agencies and healthcare organizations don’t have the technology infrastructure in place to handle the complexity, speed and scale necessary for vaccine administration, such as inventory and logistics management, getting people registered and scheduled for their vaccines, and recipient outreach and vaccine outcome monitoring. Governments are also partnering with private sector companies to help manage this mass vaccination effort, and these businesses need the same technology infrastructure to help deliver safe, efficient and effective vaccine administrations and programs.

“The biggest challenge the world faces right now is orchestrating the distribution of billions of vaccine doses. Technology can play a critical role in ensuring it’s done efficiently, effectively, and equitably,” said Bret Taylor, President and COO of Salesforce. “We’re proud to be supporting organizations through their recovery and helping to protect people from the effects of COVID-19.”

“Silverline has developed a stand-alone, integration ready Vaccine Management Solution to support registration, administration, operations management, and patient communications for Vaccine immunization in response to the COVID-19 global pandemic,” said Matt Gretczko, Senior Vice President & GM, Healthcare Practice, Silverline. “Further, since we recognize the dynamic nature of vaccine distribution needs, we’ve combined an ongoing support model for our customers to allow them to adapt to evolving CDC, DOH, and other local requirements.”

The solution entails the following functionality that can be quickly deployed to provide flexible, scalable, and reliable access:

  • Patient self-service and administrative Vaccine Registration; including scheduling, cancellations, rescheduling
  • Vaccine Administration; 1st and 2nd dose
  • Vaccine Reaction Observation
  • Patient Immunization Record Management
  • Vaccine Immunization Reporting
  • Communications (email and text)

Currently, Silverline has utilized this solution at two enterprise Health Systems and continues to expand the solution to further support inventory management, patient engagement, and other immediate areas of need.

About Vaccine Cloud
Vaccine Cloud is part of Salesforce’s COVID-19 response technology solutions, which include vaccine inventory management, appointment scheduling, outcome monitoring, public health outreach and more. Learn more about Vaccine Cloud here.

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