A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
Read moreThe Mphasis Silverline
Blog
-
Banking How Can the Banking Industry Improve Customer Service?
Expectations for banking experiences have been shifting. And thanks to COVID-19, these expectations moved faster and more frenzied than anyone could have predicted. There’s a new baseline for the customer experience in...
-
Payer 3 Key Health Insurance Trends Impacting Payers in 2021
The year 2020 has been described with words such as lost, chaotic, surreal, relentless and exhausting. The onset of the COVID-19 pandemic forced companies to think and work differently. Gone was the luxury of months of planning...
-
Wealth Your Wealth Onboarding Process Could Be Better. Here’s How.
Wealth firms and independent advisors have invested heavily in systems & process design to improve their client onboarding processes. Even with that effort, the average time to onboard a new high-net-worth client is 41...
-
Provider Realizing the Benefits of Care Coordination
The number of Americans with at least one chronic health condition is rising. These patients have higher than average healthcare utilization rates, making the management of their care particularly vital, yet complicated. The...
-
Silverline News Why I #ChoosetoChallenge On This International Women’s Day 2021
This year’s International Women’s Day theme is #ChooseToChallenge. As a mother to three young daughters, I’ve been doing a lot of reading on how to instill and foster a growth mindset in my children, so personally I really...
-
CalendarAnything Sacred Heart Connects Community, Fights Poverty with CalendarAnything
Founded in 1964, Sacred Heart Community Service works closely with low-income families throughout Silicon Valley to provide food and clothing and tools for self-sufficiency. Their mission is to build a community free from...
-
Capital Markets The Future of Data and Innovation
In December 2020, I had the pleasure of helping to host our first annual Silverline Capital Markets & Innovation Summit with industry thought leaders from Nasdaq, Refinitiv, Salesforce, Equilar, and more. The goal of our...
-
Life at Silverline Offering Great Family Support During Covid-19
Parenting children on any given day can be a challenge. During the COVID-19 pandemic, many families have had to adapt to working from home while looking after (and attending to the many needs) of school-age children. This has...
-
Media & Entertainment How a Media Organization Used Salesforce to Redefine Ad Sales
Imagine you’re making a sandwich. You walk into the kitchen, grab two slices of bread and then pause; “Where are all of the other ingredients?”. Then you remember, the lettuce is in your living room, the meat is down in the...
-
Provider 5 Benefits of Predictive Analytics in Healthcare
Healthcare providers today can access a wealth of data at their fingertips. From EHRs/EMRs, medical images, insurance claims, medical devices, and administrative data — there’s no shortage of information about patient...
-
Healthcare & Life Sciences How to Unify your Team with Salesforce Member Services
Silverline hosted a Payer-focused webinar entitled Unify your Member Services Team with Salesforce, on Thursday, February 18, 2021. Led by Paul Peterson and Cheryl Gibson, this in-depth conversation focused on payers and their...
-
Capital Markets The Continuous Innovation Mindset of Agile M&A, Consulting
In December 2020, I had the pleasure of helping to host our first annual Silverline Capital Markets & Innovation Summit with industry thought leaders from Nasdaq, Refinitiv, Salesforce, Equilar, and more. The goal of the...
