How AIforce and Media Cloud Power Agentic Advertising
Our key Media & Entertainment takeaways from Dreamforce 2026, including new AI capabilities for Media Cloud.
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Financial Services Salesforce Spring ‘21 Features: Interaction Summaries and Branch Management
Salesforce launched Financial Services Cloud (FSC) in March of 2016, and since that day, they have continued to introduce new features and improvements with each release. The Spring ‘21 release is no exception and comes packed with exciting new features. Two of these features, Interaction...
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Financial Services ESG in Action: How Financial Sponsors & Corporations Can Contribute
In December 2020, I had the pleasure of helping to host our first annual Silverline Capital Markets & Innovation Summit with industry thought leaders from Nasdaq, Refinitiv, Salesforce, Equilar, and more. The goal of our event was to opine on all that happened in 2020 and share our priorities...
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Healthcare & Life Sciences 5 Major Healthcare Industry Trends Providers Need to Know in 2021
Providers and healthcare leaders of today focus on improving the quality of patient care and engagement. The shift to value-based care means patients expect providers to deliver personal, targeted care with changing delivery and payment models, increased competition, and new technologies — all...
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Banking Leveraging Salesforce for Community Bank Mergers and Acquisitions
Bank mergers and acquisitions are a big undertaking for financial institutions. They take months to years of planning and coordination that requires significant resourcing dedication that could potentially slow down other transformation initiatives. There is an expected dramatic uptick in merger...
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Media & Entertainment The Path to Digital Transformation in Ad Sales Part 2
In regards to digital transformation in the media and entertainment industries, part 1 of this blog series talked about the need to have technology that scales with the ever-evolving content consumption habits of consumers. Stats show that companies recognize digital transformation and customer...
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Healthcare & Life Sciences 6 Ways Interoperability in Healthcare Helps Providers
Providers often deal with multiple systems to handle patient data. Between EMRs, lab data, patient contact information, paper intake forms, and more, it’s difficult to provide coordinated and efficient patient care. With the steady influx of information systems, and the associated sharp increase in...
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Healthcare & Life Sciences How to Revitalize Patient Centricity in Pharma
Patient centricity. Patient-focused medicine. Patient-centric approaches. These words have become so overused in the pharmaceutical industry that it’s hard to remember what they really mean: leading with empathy when it comes to serving patients. Most patients engage with your pharmaceutical...
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Financial Services Driving Diversity with Nasdaq & Equilar
On December 1st, 2020, Nasdaq filed a proposal with the US Securities and Exchange Commission to “adopt new listing rules related to board diversity and disclosure. If approved by the SEC, the new listing rules would require all companies listed on Nasdaq’s U.S. exchange to publicly disclose...
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Financial Services 3 Ways to Increase Financial Services Cloud Adoption with Change Management
The secret ingredient to a successful financial services cloud implementation? It’s a critical success factor that is independent of the tools and technology being implemented: organizational change management. When you implement a new system like Salesforce Financial Services Cloud, your...
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Silverline News Silverline Ranks on Inc. Magazine’s List of the Fastest-Growing Private Companies in the New York City Metro Region
Companies on the 2021 Inc. 5000 Regionals: NYC Metro list had an average growth rate of more than 200 percent. New York, NY, March 16, 2021 – Inc. magazine today revealed that Silverline is No. 277 on its second annual Inc. 5000 Regionals: New York City Metro list, the most prestigious ranking of...
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Banking How Can the Banking Industry Improve Customer Service?
Expectations for banking experiences have been shifting. And thanks to COVID-19, these expectations moved faster and more frenzied than anyone could have predicted. There’s a new baseline for the customer experience in banking. People expect more channels, more capabilities, and things to...
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Payer 3 Key Health Insurance Trends Impacting Payers in 2021
The year 2020 has been described with words such as lost, chaotic, surreal, relentless and exhausting. The onset of the COVID-19 pandemic forced companies to think and work differently. Gone was the luxury of months of planning and preparation. The drive to innovation prevailed in a more timely...
