A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Salesforce Platform How to Better Connect Your Sales Pipeline to Your Sales Process
At any given time, a salesperson somewhere is probably talking about trying to grow their pipeline. Why? Because a sales pipeline represents the total dollar value of potential deals that could result in revenue for the...
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Provider Building a 360 Ecosystem of Care: Connecting Data, Gaining Insights
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. This is such an important step forward in improving the industry — but what if there were...
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Marketing Q&A with Salesforce Marketing Champion Danielle Laffey
Not only was Silverliner Danielle Laffey named a 2020 Salesforce MVP, but she also received recognition as a member of the first class of Salesforce Marketing Champions (along with fellow Silverliner JP Owens). I got the chance...
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Silverline Cares Celebrating Giving Tuesday: How Silverline Helps in Times of Need
Today is a special Giving Tuesday — occurring in addition to the annual Giving Tuesday that will still happen on December 1, 2020. This event is taking place in order to increase “grassroots generosity, citizen engagement,...
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Banking What You Need to Know About the Main Street Lending Program
In early April, the Federal Reserve announced that it is working to establish a Main Street Lending Program (MSLP) to support lending to small and medium-sized businesses that were in sound financial condition before the onset...
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Silverline News Q&A with a Salesforce Marketing Champion: Get to know JP Owens
Our very own Banking and Lending Practice Director, JP Owens, was recently named one of Salesforce’s new Marketing Champions. I chatted with JP about what the opportunity means to him. Congratulations on being named a...
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Healthcare & Life Sciences Scalable Covid-19 Solution for Caliburn-Comprehensive Health Services
Founded in 1975, Comprehensive Health Services (Caliburn-CHS), a Caliburn Company, is one of the nation’s largest and most experienced providers of workforce medical services. They partner with commercial companies and the U.S....
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Financial Services Webinar Recap: How to Improve Customer Acquisition & Onboarding
Reducing the costs of customer acquisition and proving the ROI of marketing efforts are two of the most commonly cited marketing priorities among companies. But how do you drive one-on-one engagement while having the ability to...
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Financial Services Improving Your Salesforce Security & Compliance in the COVID-19 Era
We have been hard at work over the last six weeks helping our clients make the transition to remote work — and sharing all the ways we’ve built our company culture to empower remote operations. So many of our financial...
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Around the Office Why Go Green for Earth Day… and Every Day?
It’s Earth Day! While it’s not exactly an easy time to celebrate the great outdoors in the great outdoors, it’s always the right time to recognize the needs and wonder of our planet. Now more than ever, many of us at Silverline...
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Financial Services Lake City Bank Gains a Solution at Scale with FSC and nCino
Based in Indiana, Lake City Bank operates 50 branches and manages almost $5B in assets. As their business grew, they also outgrew the capabilities of their legacy operating system and used up every possible user-defined field...
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Media & Entertainment 6 Reasons Now is the Right Time to (re)Start Your Digital Transformation
COVID-19 has surely had an impact on your media business and the reality is that the entire business world has evolved – and quickly. Your organization may have lost some opportunities in your sales pipeline due to...
