A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Provider Consumerization of Healthcare: Using Technology to Keep Up
In working for Silverline, I am lucky to have a role that lets me guide organizations in understanding how their business operations can better align with patient’s changing expectations. Organizations are quickly finding...
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Navigator How to Move as Quickly as Today’s Young Workforce with Salesforce
Salesforce has always been on the cutting edge. When Salesforce launched in 1999, it was not the platform it is now. But its innovative approach for software as a service revolutionized the way the world does business. These...
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Financial Services My Salesforce Journey: Sixteen Years of Leading and Learning
If you are lucky enough to have met the love of your life, you probably remember certain details about your meeting – where you were, what they were wearing, what they said. My introduction to Salesforce was similarly...
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Financial Services 6 Trends to Watch in Banking: Meeting Customer Expectations with Insight and Analytics
From AI to APIs, the banking industry is constantly changing. Ensure your organization is prepared to meet your most pressing customer needs with these 6 important banking trends. 1. Removing friction from the customer journey...
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Around the Office Three Journeys from Intern to Full-Time Employee at Silverline
I’m Ashley Gray, a Corporate Marketing Associate at Silverline — but my career at Silverline began with an internship over the last year. I sat down and spoke with Chris Clark and Arianne Sirow. Chris is currently a...
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Around the Office Beyond STEM: Redefining What it Means to be a Woman in Tech
Throughout my career, I’ve held many different titles encompassing many different industries and specialties. I have a very dynamic background – I can do a wide array of things with the many skills I’ve honed over the years. A...
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Healthcare & Life Sciences Creating a Donation Management Platform for Project Sunshine
When a young family member or friend is undergoing medical treatment, there is uncertainty, fear, and a great deal of the unknown. Although true relief doesn’t come until young patients are home with a clean bill of health,...
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Marketing How Salesforce Kept Me from Marketing into a Void
Throughout my writing career, I’ve worked in marketing and creative for companies in healthcare, banking, and insurance industries. Each had their unique quirks and charms when it came to marketing (both in B2B and B2C) but...
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Financial Services What You Need to Know Before Implementing FSC in an nCino Org
What makes Salesforce’s Financial Services Cloud (FSC) and nCino so powerful when combined? Together, the two make it possible to use nCino’s Bank Operating System’s robust features (e.g., Digital Account Opening, Treasury...
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Around the Office Silverline Office Tour: Atlanta
In this second post in our office tour series, I sat down (virtually) with Atlanta natives Kim Carroll (pictured below on the left) and Janel Bromberek (pictured below on the right) for a little hub Q&A. First off, who are...
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Provider Using Technology and Social Determinants to Enhance Healthcare Today
In 1979, the Surgeon General’s report of “Healthy People” outlined an initiative and framework for a national effort from the Office of Disease Prevention and Health Promotion to set goals and objectives “to improve the health...
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Silverline Cares Silverline Cares: Local Third Graders Learn About the World of Technology
I have to begin by saying I don’t know who had more fun — the students from PS 503 or me. Today, I was able to facilitate/organize a field trip of 22 third graders from PS 503 who visited Silverline to learn more about the...
