Salesforce Without the UI: What Headless 360 Means
What you need to know about Salesforce Headless 360 to start building without creating a governance mess.
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Blog
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Advisory Is Your Organization Up to the Challenge of New Technology?
You completed your Salesforce platform implementation a year or so ago. The utilization is down a bit but a few enhancements have been delivered. However, something isn’t quite right. You really need to take some action, but you’re not sure where to start or what path to take. If this sounds...
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Help & Training 3 Critical Steps to Facilitating a Successful Move to Lightning
For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for Lightning, and as each new release passes, the need to migrate your...
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Provider Why EHR and CRM are Better Together
After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new. Many organizations have completed Electronic...
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Financial Services 3 Ways Banks Can Deliver a Frictionless Customer Journey
Recently we revealed six trends to watch in banking, the first being: removing friction from the customer journey. It begins with focusing on everyday experiences. Customer experience is often the number one differentiator when it comes to choosing a bank. Today’s savvy consumers want and expect...
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Around the Office How My Human Complexity Makes Me a Better Consultant Advocate
I wear many hats in the world, all of which influence one another in various ways. At Silverline, I am a Consultant Advocate responsible for supporting a team of consultants on their projects and in their careers. In the Salesforce ecosystem, I am a Certified Admin and App Builder with seven plus...
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Media & Entertainment Lightning Strikes with Salesforce’s Winter ’20 release
Since trailhead’s release, Silverline has been a big fan of the modules. We’ve learned through our decade of implementation experience and 5 years of lightning implementations/migrations and combed through to find the best of the best. With Salesforce’s announcement that Lightning is being turned...
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Healthcare & Life Sciences Solving for Similarities in Healthcare Sub-Verticals
I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer. After...
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Communities See What You Missed from the July 24 NYC Salesforce User Group
Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce Platform and achieving successful adoption. Wednesday’s session was...
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Salesforce Consulting Listen First: Advice from a Salesforce Consultant
I’ve been outgoing my entire life. My mom liked to say my sister would sit in the corner and read to herself as a child; I’d sit in a corner and read out loud for all who wanted to hear (or not). So I find it interesting looking back at the last decade of my […]
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Around the Office Silverline Office Tour: Chicago
Continuing on our Silverline Office Tour, our next stop is Chicago. Four Silverliners — Scott Rojas, Lizz Hellinga, Andy Mack, and Thomas Lentz — took a break from their busy days to share what it’s like to work in the windy city. First things first: Who are you and how long has Chicago been your...
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Insurance The Top 5 Insurance Trends You Should Know
In the age of digital transformation, insurance companies are making major moves to up their industry’s ability to meet customer and employee needs. Here are five top trends working their way through the world of insurance. Trend #1: Value and efficiency throughout the customer journey We’ve all...
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Healthcare & Life Sciences An Introduction to Life Sciences Solutions from Silverline
Several trends have converged to make patient engagement key to the success of Life Sciences companies. Patients increasingly expect to collaborate in their care with the same convenience and choice that they enjoy with other consumer companies. Engaging patients is essential, as reimbursement...
