AI Innovation Studio Turns AI Possibility Into Operational Impact
Learn about Mphasis Silverline's AI Innovation Studio and how it develops and delivers Salesforce-centered, enterprise-wide AI solutions.
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Blog
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Marketing How to Ensure Success with Marketing Automation
Any marketer’s ultimate goal is for their individual customer is to have unparalleled experiences. Those occur when marketing strategy, business operations, and marketing automation technologies converge into meaningful and well-orchestrated points of interaction. Marketing automation is about...
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Around the Office Rachael’s Summer at Silverline: An Intern Tells Her Story
It’s back to school season and that means the end of summer internships! I interviewed former Marketing Intern Rachael Hutson about her summer internship at Silverline. Find out what Rachael loved, what surprised her, what she’s studying, and what advice she’d give prospective interns. Where...
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Financial Services Challenger Banks Have Arrived. Why? What’s Next?
As part of our series on the six banking trends to watch, we’re introducing trend #2: the rise of challenger banks. Challenger banks are typically defined as digital-only retail banks that “challenge” the traditional business model by charging customers low fees, offering faster services, and...
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Help & Training Adopting Universal Design for Learning and myTrailhead
As an instructional designer, I focus on creating effective and engaging learning experiences for learners. But in order to do that successfully, learning gaps must be identified, learning styles minded, and context known to create the best learning journey possible. So I conduct research exploring...
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Around the Office Silverline Office Tour: Orlando
For the next stop in our Office Tour series, I chatted with three of Florida’s finest to see what makes The Sunshine State so great. First, the players. Zach Baker is a Change Readiness and Management Consultant. Barb Brandon is a Sr. Engagement Manager. Danielle Laffey is a Principal Insurance...
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Advisory 4 Reasons Why Companies Make the Mistake of Skipping QA
Everyone who currently lives in the Salesforce ecosystem remembers May 17, 2019. This was the day the “Multi-Instance Core and Communities Service Disruption” occurred, which rendered Salesforce orgs completely unusable, blocking core business processes for customers around the globe for days. Your...
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Around the Office What is the Silverline Academy? Get to Know Our Current Class
The Silverline Academy is a full-time, 3-month immersive learning program for recent graduates. They go through hands-on training to learn a variety of consulting and soft skills, including client and project management, solution architecture, system testing, training approaches, and design. Expert...
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CalendarAnything Introducing RSVP, a CalendarAnything Accelerator Your Audience Will Love
How much time do you and your team waste in endless email strings trying to find a time to sync with an internal or external audience? Sometimes it seems like we spend more time scheduling the meeting than we spend in the meeting itself! Give your audience the gift of control with RSVP Eliminate...
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Advisory Is Your Organization Up to the Challenge of New Technology?
You completed your Salesforce platform implementation a year or so ago. The utilization is down a bit but a few enhancements have been delivered. However, something isn’t quite right. You really need to take some action, but you’re not sure where to start or what path to take. If this sounds...
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Help & Training 3 Critical Steps to Facilitating a Successful Move to Lightning
For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for Lightning, and as each new release passes, the need to migrate your...
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Provider Why EHR and CRM are Better Together
After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new. Many organizations have completed Electronic...
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Financial Services 3 Ways Banks Can Deliver a Frictionless Customer Journey
Recently we revealed six trends to watch in banking, the first being: removing friction from the customer journey. It begins with focusing on everyday experiences. Customer experience is often the number one differentiator when it comes to choosing a bank. Today’s savvy consumers want and expect...
