How We Built an Agentforce SDR Agent
Learn how we built SAM, an Agentforce SDR Agent that engages and qualifies visitors through a seamless conversational experience.
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Learn how we built SAM, an Agentforce SDR Agent that engages and qualifies visitors through a seamless conversational experience.
Read moreBaxter Credit Union (BCU) is a full-service, not-for-profit, financial institution providing SEG and community banking to over 200,000 members in all 50 states and Puerto Rico. As a credit union, BCU has set new standards in bringing together technology and member service in the ever-evolving world...

Jim Rogers and I recently attended the HLTH 2019 event in Las Vegas. With a theme of Defining the Future of Healthcare, it featured an information-packed agenda with leaders from across healthcare sharing their insights. The speakers were incredible, with each session rich in valuable content. The...

PepUp Tech is a nonprofit organization whose mission is to help the underrepresented community and diversify the tech industry. They have many programs to help this cause, one of which I was part of: the PepUp Tech Salesforce Bootcamp. The program teaches what Salesforce is and how it works. We...

On Friday, September 27th, 2019, Victor Felisbino and I hosted the first ever Oklahoma City MuleSoft Meetup. The meeting took place at a Love’s Travel Stop corporate office, where Victor serves as a Sr. Salesforce Developer. There was no set agenda for the first meeting. The casual get together ove...

You may have seen our blog series in which we toured the Silverline offices around the country (Omaha, Atlanta, Chicago, Orlando, Minneapolis, and our NYC HQ), but what about all of our home offices? In fact, many of our team members work from home full time. Hear from them what working remotely is...

With new digital channels increasing customer expectations, traditional methods of application integration are becoming less and less feasible. From SOAs and ESBs to standard API Gateways and MuleSoft, it can be challenging to know what’s right for your business. There are two paradigms in...

On Thursday, October 17th, 2019, Silverline hosted the quarterly NYC MuleSoft Meetup at our headquarters. The night kicked off with two presentations and ended with some networking and noshes. First, I led a discussion on Fostering Innovation through APIs. After going through the usual intros and...

I am lying under my 30-year-old Volvo 240 studying the drive shaft and thinking about designing UX for enterprise software. This car began as a $500 solution for a second car 一 something for around town, running errands, going to the grocery store. What could be better than a classic Volvo brick?...

Project Sunshine, a healthcare nonprofit based in New York, serves 150,000 children and families every year with the help of more than 18,000 volunteers. We’re proud to be counted among them, as Silverline has partnered with Project Sunshine in an ongoing effort to support pediatric patients in...

As a Salesforce MVP, I’ve had my fair share of Salesforce events. I’ve attended 30+ Community events, including Dreamforce, and I’m a 6x (soon to be 7x) Dreamforce speaker. Dreamforce is my favorite week of the year and this year will be my fifth consecutive year attending. I can’t...

Scott Thomas and I just came back from the Cerner Health Conference in Kansas City. What an incredible experience. It was the 40th anniversary of Cerner so this was a significant event and a proud moment for the organization. I remember the first time I attended the event back in 2003 when I was...

Founded in 1978, QSAC (Quality Services for the Autism Community) is a New York City and Long Island based nonprofit that supports more than 2,500 children and adults with autism. Together with their families, QSAC helps people achieve greater independence, realize their future potential, and...
