A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Silverline News Press Release: Silverline Appoints Gangadhar Hegde as new General Manager in India
Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, today announced that Gangadhar Hegde joined as General Manager. Gangadhar will lead Silverline’s global delivery operations in India. “I’m...
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Insurance Webinar Recap: Agent Recruiting Retention Engagement
In this webinar, Silverliners Danielle Laffey and Amanda Somma discussed the largest overall business challenges Insurance carriers experience: hiring and developing effective producers. Effective recruiting and onboarding of...
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Capital Markets The Top Private Equity Trends for 2022
At Silverline, we’ve worked on countless private equity projects through robust public markets and a financial crisis. We’d like to share insights about the trends we are seeing in our Private Equity portfolio for 2022 and...
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Managed Services What Do Salesforce Solution Architects Do, Anyway?
It’s a complicated role. Salesforce Solution Architects (SAs) live in a complex world of acronyms, systems, lifecycles, processes, user stories, relationships, and politics. Solution Architects need to lead successful...
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Healthcare & Life Sciences Webinar Recap: Intelligence-Oriented Outreach: Healthcare AI for Enterprise CRM
Silverline joined Symphony RM’s webinar to discuss Intelligence-Oriented Outreach and the rapid changes healthcare leaders have made to CRM strategy as a result of COVI9-19. The panel for this discussion included the insights...
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CalendarAnything Creating a Custom Campaign Calendar in Salesforce
While marketing has always been about digital transformation, 2020 has forced teams to innovate much quicker than anticipated. This has created a backlog of content that is constantly moving in priority, campaigns that flex...
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Silverline News For the 7th Year in a Row, Silverline Featured on the Inc. 5000 List
On August 12, 2020, Inc. magazine revealed their annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. Silverline is once again featured as a rapidly growing firm. The list...
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Healthcare & Life Sciences SymphonyRM and Silverline announce a new premier partnership
SymphonyRM and Silverline partner to deliver Health AI Powered Patient Engagement Software integrated with Salesforce Health Cloud and Marketing Cloud Press Release SymphonyRM today announced a new premier relationship with...
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Financial Services How to Streamline Your Client Interaction Management
One of the key benefits of CRM is the ability to track all of your interactions with clients in one place. This benefit becomes more of a necessity than just a “nice to have” when you’re required to provide the proof of...
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Healthcare & Life Sciences LinkedIn Live: Moving from Customer 360 to a 360 Ecosystem
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. But what if instead of just the consumer, it was an entire 360 ecosystem, with connected...
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Silverline Cares Silverline Builds Project Sunshine Activity Kits for Patients in Need
Silverline has worked with Project Sunshine for several years, giving back to pediatric patients across the country by creating Project Sunshine activity kits. Project Sunshine Activity Kits are an individualized packet of...
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MuleSoft Unlock your Azure Blob Storage with a MuleSoft API
APIs allow organizations to unlock data from back-end systems to spark innovation, bring products to market faster, and improve the overall quality and experience of dealing with back-end systems. More and more, industries the...
