How We Built an Agentforce SDR Agent
When we began evaluating the future of our website engagement strategy, we faced a familiar challenge. Our existing chatbot solution was going to have a significant price hike at...
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Healthcare & Life Sciences Gain Valuable Insight from Silverline on Provider Trends at Dreamforce
Dreamforce 2018 is around the corner, and the Silverline Healthcare Practice team is ready to address some of the most pressing concerns in today’s healthcare provider environment. Schedule a meeting in the Silverline Lounge to connect with the team to discuss how those challenges can be addressed...
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Provider Care Management on Health Cloud: Managing Gaps in Care
According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of...
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Healthcare & Life Sciences Silverline’s Healthcare Practice Team is Headed to Dreamforce
Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare...
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Advisory 10 Keys to Successful Digital Transformation: Value Focused
If a tree falls in the forest and no one is around to hear it fall, does it make a sound? If you measure your CRM program and analyze the results, will you be more successful? We say yes to both which is why Value Focused is one of Silverline’s 10 Keys to Successful Digital […]
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Financial Services Silverline’s Financial Services Team is Ready to Meet You at Dreamforce
Since last year’s Dreamforce, Silverline has rolled out numerous new solutions for our clients. I’m excited to highlight some of them in this blog post and invite you to meet our Financial Services Team at Dreamforce to learn more! Schedule a meeting in the Silverline Lounge to connect with the...
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Media & Entertainment Replacing Google DSM Part 2: The ‘out of the box’ myth
Not sure what’s happing with DFP Sales Manager? Here’s what we know so far. If you’ve been frantically searching for a DFP sales solution, chances are you’ve seen someone offering an “out-of-the-box” replacement. Software vendors are spending thousands daily on search ads, hastily...
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Client Services Is Your CRM Data Working Hard Or Hardly Working?
We live in a digital world, and there is data absolutely everywhere. As a savvy Salesforce user, you’re probably capturing a ton of meaningful data. But, what data are you missing in order to build a complete picture of your customer? Capture as much data as you can to build that picture, but...
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Provider Active Referral Management on Health Cloud
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management...
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Help & Training Object Agnostic Related List Component for Salesforce
At Silverline, my role is a Solution Architect/Senior Business Analyst and I specialize in declarative builds. A couple months back, I received a request to build a custom Visualforce related-lists component for Silverline’s internal org. Though custom related lists for the Salesforce Classic UI...
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Silverline Cares Silverline Co-Sponsors Back to School Event at The Children’s Hospital at Montefiore (CHAM)
I recently had the opportunity to attend a Back to School event for the patients and families at The Children’s Hospital at Montefiore (CHAM). As part of our Silverline Cares initiative, Silverline co-sponsored the event with Salesforce. The event had a ton of fun events and goodies for the...
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Provider Care Management on Health Cloud: Nurse Triage
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare...
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Silverline Cares Helping Women in Technology Advance Their Careers at WITness
It’s a month after the 2nd Annual Witness Success Conference, and I am still thinking about and reflecting on the wonderful experience. I had the honor of facilitating a workshop and attending phenomenal sessions and keynotes. The theme for this year was Grit and Grace. Leslie Gestautus and I began...
