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Blog
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Provider Active Referral Management on Health Cloud
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management...
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Help & Training Object Agnostic Related List Component for Salesforce
At Silverline, my role is a Solution Architect/Senior Business Analyst and I specialize in declarative builds. A couple months back, I received a request to build a custom Visualforce related-lists component for Silverline’s internal org. Though custom related lists for the Salesforce Classic UI...
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Silverline Cares Silverline Co-Sponsors Back to School Event at The Children’s Hospital at Montefiore (CHAM)
I recently had the opportunity to attend a Back to School event for the patients and families at The Children’s Hospital at Montefiore (CHAM). As part of our Silverline Cares initiative, Silverline co-sponsored the event with Salesforce. The event had a ton of fun events and goodies for the...
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Provider Care Management on Health Cloud: Nurse Triage
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare...
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Silverline Cares Helping Women in Technology Advance Their Careers at WITness
It’s a month after the 2nd Annual Witness Success Conference, and I am still thinking about and reflecting on the wonderful experience. I had the honor of facilitating a workshop and attending phenomenal sessions and keynotes. The theme for this year was Grit and Grace. Leslie Gestautus and I began...
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Advisory 10 Keys to Successful Digital Transformation: Vision Led
Having a clear, well-communicated organizational vision for digital transformation is the strongest predictor of success. Vision Led is Silverline’s first recommended driver in our 10 Keys to Successful Digital Transformation for a reason; it’s the first building block toward success. To start your...
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Client Services Excellence Drives Value: Salesforce Success Through Ongoing Enhancements
Your Salesforce Platform is up and running, congratulations! Now, it’s time to take your program to the next level and prioritize the value you’re deriving from your investment. Organizations that have a Center of Excellence in place have a higher success rate for their program. A...
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Provider Provider Network Management & Patient Engagement Center
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to...
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Client Services 10 Keys to Successful Digital Transformation
You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase...
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Financial Services Start Building Stronger Customer Relationships with Financial Services Cloud
Silverline’s recent webinar “Stop Chasing the Customer: Building Relationships with a Unified Digital Platform” took viewers through Salesforce’s Financial Services Cloud (FSC) to share how this solution provides banks and credit unions with proven best practices for: Customer and...
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Financial Services Think Big, Start Small: Planning for Digital Transformation Within Your Means
In today’s climate, many industries within Financial Services face a common scenario: trying to compete amongst national institutions with limited resources. As you look to revolutionize business processes, one factor that is important to consider is the adoption of modern technology....
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Provider Care Management on Health Cloud: Oncology Navigation
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have...
