A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Healthcare & Life Sciences How to Adopt a Best Practices Patient Relationship Management Approach
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve...
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Healthcare & Life Sciences Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus...
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Client News Silverline Success Story: Travel Insured International
There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel...
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Client Services Choosing Silverline Navigator Over an In-House Specialist
The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers! An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of...
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Client Services Why Silverline Navigator is the Best Partnership
The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement...
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Client Services 5 Ways You’ll Benefit from a Center of Excellence
For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program...
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Around the Office Grab a cup of coffee and check out Silverline!
We did it! We hit 100! No, I’m not talking about the weather in New York City (just yet), I’m talking about our Coffee Buddies Channel on Slack! Slack is a collaboration hub that brings employees together with the right...
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Financial Services Borrower Data is the Secret Sauce to the Customer Journey: Create the Best Mortgage Experience with Data Driven Marketing Strategies
Your customer and prospect data is your biggest asset. Quality data in your CRM system is powerful when combined with marketing tools to develop a personal relationship with applicants that can drive trust and improve the...
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Financial Services Stop Chasing the Customer: Building Relationships with a Unified Digital Platform
I recently spoke at the Financial Brand Forum and heard the same thing over and over from businesses: we’re growing, but our processes aren’t. The frustration is understandable. To meet increasing targets for...
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Help & Training Lightning Experience Adoption is a Key Push in the Salesforce Summer ‘18 Release
If you haven’t made the move to Lightning there has never been a better time. The Lightning transition toolkit is chock full of great tools to help you assess your Lightning readiness. The Lightning Experience Readiness Check...
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Silverline Cares Silverline Cares Helps to Combat Child Hunger
Silverline is excited and humbled to support Akshaya Patra in its fight against child hunger and malnutrition in India. In contributing to the generous Akshaya Patra foundation, this initiative has given us the chance to...
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Help & Training Showcase your Trailhead Badges with the Salesforce Summer ‘18 Release
Trailhead is an amazing tool to learn about the Salesforce platform (and more) and to increase user adoption. In Summer ‘18, you will be able to display Trailhead badges on user profiles (and more) without having to implement...