How Salesforce Puts Trust at the Center of Healthcare AI
Our key Healthcare & Life Sciences takeaways from Dreamforce 2026, including new AI capabilities for Health Cloud.
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Financial Services Start Building Stronger Customer Relationships with Financial Services Cloud
Silverline’s recent webinar “Stop Chasing the Customer: Building Relationships with a Unified Digital Platform” took viewers through Salesforce’s Financial Services Cloud (FSC) to share how this solution provides banks and credit unions with proven best practices for: Customer and...
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Financial Services Think Big, Start Small: Planning for Digital Transformation Within Your Means
In today’s climate, many industries within Financial Services face a common scenario: trying to compete amongst national institutions with limited resources. As you look to revolutionize business processes, one factor that is important to consider is the adoption of modern technology....
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Provider Care Management on Health Cloud: Oncology Navigation
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have...
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Healthcare & Life Sciences 5 Factors Impacting the Pace of Change in Healthcare
For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added improving the patient and clinician experience creating the Triple Aim....
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Events Getting to Grit and Grace Through Gratitude
During the WITness Success Conference in Denver Colorado last week, attendees were presented with a powerful keynote delivered by the gritty and graceful Leah McGowen-Hare. Leah, who holds an MSEd and is a Senior Director at Salesforce, motivated and inspired a diverse roomful of nearly 200...
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Salesforce News 4 Reasons Why Salesforce Beats Microsoft Dynamics 365
Rivalries exist across every competitive landscape and CRM is no different. When you’re looking for a robust CRM with the best feature-set for your business, the two most notable players are Salesforce and Microsoft Dynamics 365. How do you choose one over the other? This decision is important as...
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Help & Training A Little Goes A Long Way In Your CRM: Small CRM Updates Massively Impact Your Team’s Productivity & Effectiveness
A fully-functioning, perfect CRM is hard to obtain, and once a team accomplishes this glory, it can be hard to encourage more change or even continuous updates. To begin, finding someone with the wits and experience to overhaul your CRM can be costly, time-consuming, and daunting. Even once you...
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Help & Training Top 3 Chrome Extensions for Salesforce
Oh, Chrome extensions – how we love them so. If America runs on Dunkin, then Salesforce Admins run on Chrome extensions. They give you more wings than Red Bull. They’re approved by the Most Interesting Man in the World (no, not really). Unfortunately, they can’t create enough cliches to keep...
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Healthcare & Life Sciences 5 Key Factors for Improving the Patient Experience
Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption. The cost of deploying core, necessary technology (such as EMR or EHR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage...
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Healthcare & Life Sciences How to Adopt a Best Practices Patient Relationship Management Approach
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism. With the...
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Healthcare & Life Sciences Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have...
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Client News Silverline Success Story: Travel Insured International
There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel protection and a world-class customer service experience to match....
