How We Built an Agentforce SDR Agent
When we began evaluating the future of our website engagement strategy, we faced a familiar challenge. Our existing chatbot solution was going to have a significant price hike at...
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Analytics Cloud Salesforce Wave Analytics for Education – Review Classroom Performance
New York City has the largest school system in the United States, with over 1.1 million students enrolled. Teachers collect tons of data every single day (reading levels, math performance, language acquisition, attendance, parent communication, who receives free breakfast and where students go...
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Analytics Cloud Salesforce Wave Analytics for Personal Fitness Metrics
Salesforce Wave Analytics requires just two things to provide valuable insights. 1) Data 2) A reason to analyze the data. Data: Over several years of hitting the gym, I have changed up my workout routine in an effort to improve my appearance and strength. At times, I can see great results;...
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Around the Office Silverline Does Star Wars!
Today, Silverliners came together to share their love of Star Wars at the release of The Force Awakens! We believe that teams that “Star Wars” together, stick together! Check out the fun video we made, above, and thoughts from some members of our team, below (no spoilers, we promise)....
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Lightning How to use Salesforce Lightning Connect to show a related list of external data
Here is a hands-on guide to using Salesforce Lightning Connect to show a related list of external data for a given account. Let us first configure the External Data Source. First, go to Setup -> Manage External Data Sources -> Click New External Data Source. Here let’s choose the name and...
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Help & Training How-to Use ReactJS and Redux in Salesforce
Silverline has seen an influx of projects where clients require a strong custom mobile presence. This has led us to start looking at new web technologies and programming languages to achieve this. One language that has stood out to our team is ReactJS. ReactJS is a language developed by Facebook...
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Analytics Cloud How to Enable and Access Salesforce Analytics Cloud for the First Time
If you just got Salesforce Analytics Cloud (Wave) provisioned for your org and attempt to find it, you will not be able to right away. You can’t even find it as an app. What could be going on here? You are sure it was installed. Fret not, this quick guide will you show you how […]
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Salesforce News Welcoming NYC-Based Companies to Pledge 1%
Last year on #GivingTuesday, Salesforce.org, along with Atlassian, Entrepreneurs Foundation of Colorado and Rally, launched Pledge 1%: a movement to encourage high-growth emerging companies around the world to build philanthropy into their business. We’ve had an unbelievable year — hundreds...
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Lightning When to use Salesforce Lightning Connect
You have heard about Salesforce Lightning Connect. Now you want to know when to use it, or if it is even applicable in your implementation. Just because it’s out there doesn’t mean you have to use it. You should consider using Lightning Connect if it will save you time, money, or resources. Our...
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Financial Services How Amalgamated Bank Wins Employee Engagement with Salesforce Communities
Having great products and people is not enough in today’s competitive marketplace. Bankers are pressed for time, and they need technology to collaborate and further the personalized service they provide to their customers. Salesforce is the premier Customer Success Platform, helping Banks...
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Analytics Cloud Success with Wave: the Salesforce Analytics Cloud
A company that sees the value in a CRM system but not in Analytics is going to struggle to see any real value at all. Not seeing value in your investment is like running a business blindly. A good CRM system has high user adoption, is configured to scale as the business grows and changes, and is...
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Around the Office Around the Office: Silverline Camping Trip
For the past 3 years Silverliners and their families gather from all over for a weekend to bond and embrace the outdoors at the annual Silverline Camping Trip. This year, we held our trip at Stokes State Forest, in New Jersey. Despite having to postpone the trip due to Hurricane Joaquin, everyone...
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Lightning 3 Steps to Becoming Salesforce Lightning Ready
You’ve heard so much about Lightning, but it’s so much more than a refreshed user interface. Lightning is a completely new Salesforce with 150+ new features, designed to maximize user productivity, complete with analytics and in-line intelligence that will drive transformation across your...
