How We Built an Agentforce SDR Agent
Learn how we built SAM, an Agentforce SDR Agent that engages and qualifies visitors through a seamless conversational experience.
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Learn how we built SAM, an Agentforce SDR Agent that engages and qualifies visitors through a seamless conversational experience.
Read moreWhen you are building dashboards in any BI or Analytics tool, the design of the dashboard is usually a challenge that has to be solved each and every time. While each dashboard’s needs are different, I thought it would be great to always start off with a design that can help with telling the story...

The Summer ‘16 Salesforce release has several widely anticipated features for the Salesforce Health Cloud. Did you know this is Salesforce’s 50th release? These features enhance existing orgs and may drastically improve your experience. For new orgs, Health Cloud is available in Salesforce...

Original Post By Salesforce.org | May 19, 2016 | Grants and Philanthropy , Nonprofit Earlier this Spring, Salesforce participated in New Orleans Entrepreneur Week (or NOEW) produced by The Idea Village, a nonprofit organization focused first on rebuilding and second on driving positive change in...

Silverline was excited to host an evening of Magic: The Gathering gameplay with special guest Seth Manfield, currently ranked as the Number 1 player in the world and the 2015 World Champion. New to Magic: The Gathering? Magic is a trading card game that can be played in-person with collectible...
Have you ever gotten to the conclusion of a project and found yourself scratching your chin thinking: “this isn’t quite what we wanted or expected?” That, my friends, is a trend across the banking industry. Banks have traditionally used the Waterfall methodology which breeds scenarios like the...

In my experience, sales folks can be like hungry and impatient sharks that never get full, no matter how much you feed them (also in my experience, most sales folks wouldn’t take offense to this, but rather be proud of any comparison to a predatory animal). They want their leads, they want “good”...

As a mom, I was really excited that Silverline was participating in Take Your Kids to Work Day 2016. I was even more excited that it aligned to my daughter’s spring break this year and she would have something fun and educational to do on April 28th. The day started with breakfast in the...

Join us for the all-new Salesforce World Tour at the Hynes Convention Center in Boston on 4/7 and gain access to the best speakers, sessions, keynotes, and more – for FREE! Learn firsthand from leading customers how to sell, service, market, and succeed like never before. For our Banking...

When deleting, changing the API Name, or determining the purpose of a field, it can be necessary to find all the places that field is referenced. Most developers know how to find field references in code using their favorite IDE, but both developers and administrators benefit from being able to...

If you have an Asset Management Salesforce solution, wouldn’t you love to be able to track financial adviser performance? Monitor and see trends in sales flows? Slice and dice your AUM? Have a better way to help identify and service intermediaries? With Salesforce Wave Analytics, you can get all of...

This is the first in a multi-part series talking about continuous delivery on Salesforce. This post will be focused on setting up a Continuous Integration process for the code portions (classes, triggers, components, pages, static resources) of the metadata and future posts will cover...

Admins often manage Salesforce for their entire company, which means they’re responsible for everything from delivering critical projects and training team members to keeping data clean and assigning sales leads. The best admins are constantly learning about new technology, processes, and apps...
