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Silverline’s Healthcare Practice Team is Headed to Dreamforce

By 09.12.18
Reading time: 3 minutes

Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions

Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare Practice Team has over 50 years of experience. This expertise allows us to bring highly viable and relevant solutions, delivering immediate, measurable business results.

The lines between healthcare subsegments continue to blur, and Silverline’s solutions and accelerators are well positioned to bridge our expertise across those subsegments. Whether it’s automated processes to eliminate paper and heavy volumes of repetitive data entry, or implementing one of our FullForce solutions like the Patient Engagement Center, our team is ready to partner with your organization.

We’ll be available to talk and demo our solutions on Health Cloud with you at Dreamforce. Schedule a meeting in the Silverline Lounge to connect with the Healthcare team or drop by booth #900 in Moscone South to discover how Silverline’s Client Services team can support your organization.

Healthcare Providers: Health Cloud and the Patient Engagement Center Solution

The Patient Engagement Center solution and its Lightning-ready suite of enhancements, accelerators, and components work in concert with Health Cloud by extending its capabilities, in such areas such as scheduling, network management, nurse triage, and provider search. It allows a 360-degree view of the patient, enhances task management capabilities, and provides a framework to include other workflows. Improvement in patient experiences through increased efficiency allows for higher rates of patient satisfaction, ensures brand loyalty, and elevates standards of care.

Biotechnology/Life-Sciences: Driving Peak Workflow Efficiency Solutions

Biotech and Life Sciences organizations are pushing the limits of innovation through new therapies, medical breakthroughs, and approaches to better understanding and delivering care to patients. However, opportunities for revenue share and growth are also leading to increased mergers and acquisitions which presents unique challenges for organizations already leveraging or seeking to utilize CRM. Silverline’s Healthcare Practice works with Biotech and Life Sciences organizations to establish a framework and roadmap for consolidating multiple instances of Salesforce, along with driving key capabilities to better service their customers — such as personalized marketing, establishing patient journeys, advancing patient access, and helping drive more intelligent sales in coordination with marketing. Silverline also has a unique emphasis on working with organizations in Oncology, Genomics, Diagnostics, and Labs to fundamentally improve the way their organizations better coordinate to improve the customer experience as opposed to being fragmented, inconsistent, and frankly rather ad hoc.

Medical Devices: Bringing Solutions to a Rapidly Evolving Field

The Medical Devices field, encompassing consumables, implants, and wearables, continues to grow rapidly. The Medical Device Industry is set to grow by a compound annual growth rate of 6.4% between now and 2020.

Our focus is on engaging partners, physicians, and patients in a manner that maximizes satisfaction and positive outcomes every step of the way. Silverline draws from deep industry experience and subject matter experts in the Silverline Healthcare Practice to design a successful solution that minimizes complexities, streamlines the process, and drives value to the organization. Typically, we are working with organizations across a number of business functions such as lead generation, sales, order to cash, and customer service. This includes deep experience integrating with legacy ERP applications and leveraging other capabilities of the platform to drive more efficiency in field operations, scheduling, and tracking.

Payers: A 360-Degree View with Member Portals and Customer Service Solutions

Payers, like Providers, are starting to focus more heavily on “care management” or “care coordination.” As such, Silverline has seen an increased focus on establishing a 360-degree view of members to more effectively and efficiently meet their needs. This includes using technology as a tool to offer new and compelling services that not only provide greater transparency to members but also allows members more self-service capabilities and opportunities to improve their overall well being. Silverline’s solutions, whether a member portal, member contact center, or integrated patient journey seek to differentiate Payers through ease of doing business with them. Further, we help these same organizations run more efficient sales operations for individual, group, or large group by streamlining processes and allowing for a more fluid, and adaptive model, where and when new products come to market or regulations change.

Find Us at Dreamforce

Our goal at Silverline is to set the pace for delivering Healthcare solutions on the Salesforce platform. Interested in learning more? Silverline’s Healthcare team will be available at Dreamforce. Reach out to me at [email protected] to schedule a time to see a demo.

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