Care Coordination Solution
Coordinate efficiently and improve patient outcomes with Salesforce technology.
Patients see multiple doctors — PCPs, specialists, therapists, optometrists.
The healthcare industry requires coordination across providers to avoid duplicate exams and medication issues.
Improved communication with Salesforce
Salesforce provides an easy way to track patient communication so healthcare organizations can see activities, tasks, lab results, and more. Whether you’re a specialist confirming the referral notes or a call center agent looking to schedule their next appointment, you can easily see exactly what’s on file. By integrating Salesforce with your EHR and other software, you can bring relevant data into a single view and use customized reporting and dashboards for an overview of processes and metrics.
Create specialized patient journeys
Tailor your communication, care, and processes to the patient’s needs by focusing on disease-specific and specialty service lines.
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Fee for value means it’s more important than ever for clinicians to take a proactive approach, using risk stratification to close care gaps. For example:
- Actively reach out and make use of defined care plans, standing order sets, and remote monitoring for high-risk patients.
- Set up disease-specific care plans and protocols, track these care gaps and associated referrals, and guide patients to the appropriate providers.
- Monitor lower-risk patients through risk assessments, documentation of barriers to care, or notifications of adverse events from a health information exchange.
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Many healthcare organizations specialize in specific service lines, such as oncology, cardiology, gastroenterology, and orthopedic surgery. Seamless patient transitions are key, whether it’s for chronic disease management through nurse navigators or surgeries like joint replacements, which benefit from targeted patient education and engagement to reduce complications and readmissions.
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Improve in-network referrals with a strong referral management system in place. Quickly and efficiently set up appointments, follow up on referral visits, and ensure proper information and documentation passes to the next provider.
As healthcare becomes more complex, care coordination becomes essential.
Leveraging Salesforce Health Cloud, Mphasis Silverline’s best practice approach to patient engagement allows organizations to navigate patients through whatever health challenges they may face by establishing a framework for activity, task, and communication tracking. With Salesforce, you can:
Ensure a patient is informed and engaged throughout the care journey
Navigate patient referrals, specialty care, and chronic illness
Establish onboarding programs by leveraging campaigns and other native consumer engagement marketing tools
Coordinate care between providers to create a streamlined, patient-driven experience
