How We Built an Agentforce SDR Agent
When we began evaluating the future of our website engagement strategy, we faced a familiar challenge. Our existing chatbot solution was going to have a significant price hike at...
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Blog
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Dreamforce Insights From Dreamforce 2019: Key Takeaways for Financial Services
Last week brought us the most awaited Salesforce event of the year: Dreamforce 2019. The conference just gets better year after year. With over 2,700 sessions on agenda builder — including 26 that involved Silverline or our clients — it was a long and energizing week! Among the sessions, keynotes,...
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MuleSoft vCore Economics: The Cost of DIY MuleSoft Deployment
MuleSoft’s 4.1 went GA in January of 2018, before my start at Silverline. At the time of the launch there were two deployment options — standalone (aka “Naked Mule”), and Cloudhub. This was around the time the team at my previous employer finalized the decision to use MuleSoft and we chose to go...
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Financial Services Advice from BCU: How To Choose The Right Salesforce Partner For Your Credit Union
We recently highlighted the work we did with Baxter Credit Union (BCU) to implement their new Salesforce Org and help increase member engagement across the board. The project was a success largely due to the partnership formed early on. “In our work with Silverline, we set a very clear expectation...
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Media & Entertainment Shift CRM (Now Silverline) Wins Partner Innovation Award
Toronto. Monday, November 18th, 2019 – Today, Salesforce announced the winner of the Partnership Innovation Award, Shift CRM (now Silverline). In 2016, Shift CRM developed an ad sales project for media and entertainment company WarnerMedia focused on three key areas: reporting accuracy on the sales...
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Dreamforce Dreamforce Bound: Former Silverliners Compete in Salesforce Student Case Contest
Two former Silverline interns, Rachel & Alyssa Ream, were recently invited to Dreamforce to compete in the Salesforce Student Case Contest. The twin sisters helped start a Salesforce Student Program at Illinois State University, where they both go to school. Salesforce Student Programs help...
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Dreamforce Don’t Miss Our Partners in These Dreamforce ’19 Sessions and Demos
As a Salesforce Platinum Partner, we not only support Salesforce, but we also work closely with several partners in the Salesforce ecosystem as well. Below we’ve outlined some of our valued partners and their sessions, demos, and meeting opportunities at Dreamforce ’19. MuleSoft...
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Dreamforce The 8 Things to Pack for a Successful Dreamforce 2019
Whether you’ve weathered many a Dreamforce or it’s your first time attending Salesforce’s biggest event of the year, it can be difficult to know exactly what to pack. On the plus side, it’ll be in the low 60s most days — a welcome temperature for most — and you’ll likely stay near Moscone all week...
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Financial Services Dreamforce ’19 Know Before You Go: An Insider’s Insurance Edition
As Silverline’s Principal for Insurance Solution and co-leader of the Salesforce Insurance Community Group, I’m looking forward to everything Dreamforce 2019 has in store for those in the insurance space. I’ve highlighted everything you need to know to make the most of #DF19: tips,...
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Dreamforce Must-See Silverline Sessions at Dreamforce 2019
Dreamforce is almost here! We’re proud to have several speakers across healthcare, financial services, MuleSoft, Einstein Analytics, myTrailhead, and beyond. Below we’ve outlined all of the Silverline sessions taking place at #DF19, organized by date and time. Want to set a meeting or...
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Financial Services Don’t Miss These Dreamforce 2019 Financial Services Sessions
Dreamforce 2019 is just around the corner! If you’re still not quite sure which sessions are best for your needs, our Financial Services practice has hand-picked speakers and panels to help you round out your Dreamforce schedule. Banking & Lending Mortgage & Lending Transformation: Unifying...
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Financial Services Improved nCino Configuration Time within Salesforce Orgs
Silverline has been working with Salesforce implementations since the get-go — with many of our consultants working within the platform even before Silverline came to be. The Salesforce platform allows our clients to create flexible and extensible business processes. Among many other features,...
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Healthcare & Life Sciences Don’t Miss These Dreamforce 2019 Healthcare Sessions
Dreamforce 2019 is fast approaching and Agenda Builder is now live. Not sure which sessions to attend when it comes to Healthcare and Life Sciences? Silverline HLS leaders Matt Gretczko, Walter Groszewski, and Jim Rogers have hand-picked notable topics and panels to help round out your #DF19...
