A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Events Insights from HLTH 2019: Defining the Future of Healthcare
Jim Rogers and I recently attended the HLTH 2019 event in Las Vegas. With a theme of Defining the Future of Healthcare, it featured an information-packed agenda with leaders from across healthcare sharing their insights. The...
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Dreamforce My Journey from PepUp Tech to Dreamforce 2019 Speaker
PepUp Tech is a nonprofit organization whose mission is to help the underrepresented community and diversify the tech industry. They have many programs to help this cause, one of which I was part of: the PepUp Tech Salesforce...
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MuleSoft MuleSoft Meetup Recap: Oklahoma City Inaugural Meeting
On Friday, September 27th, 2019, Victor Felisbino and I hosted the first ever Oklahoma City MuleSoft Meetup. The meeting took place at a Love’s Travel Stop corporate office, where Victor serves as a Sr. Salesforce Developer....
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Around the Office Silverline Office Tour: Remote Edition!
You may have seen our blog series in which we toured the Silverline offices around the country (Omaha, Atlanta, Chicago, Orlando, Minneapolis, and our NYC HQ), but what about all of our home offices? In fact, many of our team...
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MuleSoft MuleSoft vs. Other API Gateways: Which is Better?
With new digital channels increasing customer expectations, traditional methods of application integration are becoming less and less feasible. From SOAs and ESBs to standard API Gateways and MuleSoft, it can be challenging to...
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MuleSoft NYC MuleSoft Meetup Recap: Fostering Innovation through APIs
On Thursday, October 17th, 2019, Silverline hosted the quarterly NYC MuleSoft Meetup at our headquarters. The night kicked off with two presentations and ended with some networking and noshes. First, I led a discussion on...
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Salesforce Platform Designing UX and the Art of Restoring a Volvo 240
I am lying under my 30-year-old Volvo 240 studying the drive shaft and thinking about designing UX for enterprise software. This car began as a $500 solution for a second car 一 something for around town, running errands, going...
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Silverline Cares The Direct Impact of Giving Back: How Silverline Supports Project Sunshine
Project Sunshine, a healthcare nonprofit based in New York, serves 150,000 children and families every year with the help of more than 18,000 volunteers. We’re proud to be counted among them, as Silverline has partnered with...
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Dreamforce Advice from a Salesforce MVP: 7 Steps to Make the Most of Dreamforce
As a Salesforce MVP, I’ve had my fair share of Salesforce events. I’ve attended 30+ Community events, including Dreamforce, and I’m a 6x (soon to be 7x) Dreamforce speaker. Dreamforce is my favorite week of the year...
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Events Innovations and Ideas from Cerner Health Conference 2019
Scott Thomas and I just came back from the Cerner Health Conference in Kansas City. What an incredible experience. It was the 40th anniversary of Cerner so this was a significant event and a proud moment for the organization. I...
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CalendarAnything How CalendarAnything Improves Ease of Care for QSAC, a Nonprofit
Founded in 1978, QSAC (Quality Services for the Autism Community) is a New York City and Long Island based nonprofit that supports more than 2,500 children and adults with autism. Together with their families, QSAC helps people...
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Salesforce Platform May the (Sales)Force be with You! 3 Reasons You Need Jedi-Quality Support
Star Wars is debatably the best example of a saga that bridges the genres of fantasy and Sci-Fi. It takes place a long time ago (fantasy)… in a galaxy far, far away (Sci-Fi). The movies employ spaceships and weapons...
