A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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MuleSoft vCore Economics: The Cost of DIY MuleSoft Deployment
MuleSoft’s 4.1 went GA in January of 2018, before my start at Silverline. At the time of the launch there were two deployment options — standalone (aka “Naked Mule”), and Cloudhub. This was around the time the team at my...
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Financial Services Advice from BCU: How To Choose The Right Salesforce Partner For Your Credit Union
We recently highlighted the work we did with Baxter Credit Union (BCU) to implement their new Salesforce Org and help increase member engagement across the board. The project was a success largely due to the partnership formed...
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Media & Entertainment Shift CRM (Now Silverline) Wins Partner Innovation Award
Toronto. Monday, November 18th, 2019 – Today, Salesforce announced the winner of the Partnership Innovation Award, Shift CRM (now Silverline). In 2016, Shift CRM developed an ad sales project for media and entertainment company...
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Dreamforce Dreamforce Bound: Former Silverliners Compete in Salesforce Student Case Contest
Two former Silverline interns, Rachel & Alyssa Ream, were recently invited to Dreamforce to compete in the Salesforce Student Case Contest. The twin sisters helped start a Salesforce Student Program at Illinois State...
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Dreamforce Don’t Miss Our Partners in These Dreamforce ’19 Sessions and Demos
As a Salesforce Platinum Partner, we not only support Salesforce, but we also work closely with several partners in the Salesforce ecosystem as well. Below we’ve outlined some of our valued partners and their sessions,...
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Dreamforce The 8 Things to Pack for a Successful Dreamforce 2019
Whether you’ve weathered many a Dreamforce or it’s your first time attending Salesforce’s biggest event of the year, it can be difficult to know exactly what to pack. On the plus side, it’ll be in the low 60s most days — a...
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Financial Services Dreamforce ’19 Know Before You Go: An Insider’s Insurance Edition
As Silverline’s Principal for Insurance Solution and co-leader of the Salesforce Insurance Community Group, I’m looking forward to everything Dreamforce 2019 has in store for those in the insurance space. I’ve...
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Dreamforce Must-See Silverline Sessions at Dreamforce 2019
Dreamforce is almost here! We’re proud to have several speakers across healthcare, financial services, MuleSoft, Einstein Analytics, myTrailhead, and beyond. Below we’ve outlined all of the Silverline sessions...
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Financial Services Don’t Miss These Dreamforce 2019 Financial Services Sessions
Dreamforce 2019 is just around the corner! If you’re still not quite sure which sessions are best for your needs, our Financial Services practice has hand-picked speakers and panels to help you round out your Dreamforce...
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Financial Services Improved nCino Configuration Time within Salesforce Orgs
Silverline has been working with Salesforce implementations since the get-go — with many of our consultants working within the platform even before Silverline came to be. The Salesforce platform allows our clients to create...
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Healthcare & Life Sciences Don’t Miss These Dreamforce 2019 Healthcare Sessions
Dreamforce 2019 is fast approaching and Agenda Builder is now live. Not sure which sessions to attend when it comes to Healthcare and Life Sciences? Silverline HLS leaders Matt Gretczko, Walter Groszewski, and Jim Rogers have...
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Financial Services Deeper Member Insights & Improved Results for Baxter Credit Union
Baxter Credit Union (BCU) is a full-service, not-for-profit, financial institution providing SEG and community banking to over 200,000 members in all 50 states and Puerto Rico. As a credit union, BCU has set new standards in...
