A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Marketing Happy Holidays From the Silverline Team!
From all of us here at Silverline, have a happy, healthy holiday… and a great start to 2020!
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MuleSoft Ping? Pong! How to Configure API Healthcheck for Mule 4
The emergence of API Gateways have created a new and equally important market for functional API monitoring. This is due, in part, to the fact that mission critical APIs require a proactive approach to monitoring as opposed to...
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MuleSoft Charlotte MuleSoft Meetup Recap: The Power of Transformations
On Thursday, September 26th, I went to the Charlotte MuleSoft Meetup to hear thought leaders talk about how APIs transform data using an API-led strategy through the use of Mulesoft, DataWeave, and how to securely transform...
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Client News Hear from BCU How They Benefit from Salesforce Managed Services
One of the nation’s top 100 credit unions, Baxter Credit Union (BCU) recently underwent a digital transformation; Silverline implemented Salesforce for BCU in an effort to provide deeper member insights and improve processes...
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Help & Training What Does it Mean to Become a Salesforce Ranger? Meet Silverline’s Own Rangers
Meet Silverline’s Rangers! Becoming a Salesforce Ranger on Trailhead means that you have completed a total of 100 badges and at least 50,000 points on Trailhead. This is the highest Trailblazer rank you can receive. Hear...
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Dreamforce Dreamforce 2019 Recap from an Integration Trailblazer
I attended Dreamforce this year with a focus on Integration sessions and MuleSoft-related announcements. As usual, Dreamforce did not disappoint. Accelerators for Service Cloud and Commerce Cloud At the Integration Keynote, I...
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Dreamforce Becoming a First-Time Dreamforce Speaker
While flying home and processing all of the fantastic learning and community opportunities that Dreamforce 2019 presented, I realized it had been five years since I last attended Dreamforce. From attending this year’s...
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Silverline News How Silverline Makes a Habit of Giving Back
This Giving Tuesday has me thinking about giving back on a global scale, and all the ways that people can help improve their surroundings. With locally focused efforts being made around the world, Giving Tuesday is a chance for...
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Around the Office Get to Know the Silverline India Team
Silverline opened its first global office in Bangalore, India in 2018. Our presence in India provides a unique opportunity for us to improve capacity and scalability, and grow our culture in new ways. We recently sat down with...
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Salesforce Platform 6 Salesforce Capabilities We’re Thankful for This Year
As Thanksgiving approaches, I’m sure we’re all reminiscing about what made us most thankful this year, and what continues to keep us grateful. Things like… Salesforce and its ever-expanding capabilities....
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Dreamforce Insights From Dreamforce 2019: Key Takeaways for Financial Services
Last week brought us the most awaited Salesforce event of the year: Dreamforce 2019. The conference just gets better year after year. With over 2,700 sessions on agenda builder — including 26 that involved Silverline or our...
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MuleSoft vCore Economics: The Cost of DIY MuleSoft Deployment
MuleSoft’s 4.1 went GA in January of 2018, before my start at Silverline. At the time of the launch there were two deployment options — standalone (aka “Naked Mule”), and Cloudhub. This was around the time the team at my...
