The Salesforce AI Capabilities Reshaping Financial Services Interactions
Our key Financial Services takeaways from Dreamforce 2026, including Agentforce Operations and AI-powered FSC capabilities.
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CalendarAnything CalendarAnything Streamlines Schedules for Full Swing
Full Swing Simulators started in 1986, and is now the largest US-based producer of multi-sport simulators, and the official simulator partner of Golf Channel & Topgolf SwingSuites. As their business grew, the need for a more robust scheduling system grew, too. Full Swing selected...
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Salesforce Platform What Are the Different Types of Salesforce User Licenses?
When it comes to Salesforce user licenses, things can feel overwhelming. In an effort to clear the fog, we’ve outlined the most common license types and what type of access they grant. Salesforce User License Types Salesforce Full access to standard CRM and Force.com functionality. Often...
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Uncategorized Leveraging nCino and Financial Services Cloud for Improved Customer Relations
nCino’s Bank Operating System is becoming more common within financial institutions. In fact, the latest figures from nCino show they have over 1,100 financial institution customers around the globe. The nCino platform is designed with bankers in mind — to offer a single end-to-end digitized...
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Salesforce Platform 8 Resolutions for Improving your Salesforce Org
Now that we’re nearly a month into 2020 and most of our personal resolutions are out the window (really, why did I think this would be the year to successfully eat fewer sweets?), it’s time to start thinking about your resolutions for improving your Salesforce org if you haven’t already. Just like...
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CalendarAnything Increased Scheduling Visibility For Veteran Volunteers at The Mission Continues
The Mission Continues is a nonprofit, nonpartisan organization founded in 2007 to provide opportunities for post-9/11 veterans to find purpose at home through community impact. With operations in cities across the country, The Mission Continues’ veteran volunteers work alongside non-profit partners...
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MuleSoft December MuleSoft Meetup Recap: API Discovery, MUnit Testing, and Anypoint Service Mesh
On Tuesday, December 10th, I went to the Charlotte MuleSoft Meetup to hear thought leaders talk about how APIs can be discovered for reuse and tested using MUnit. I also learned about features to be released in 2020 about a service mesh based on a microservice architecture. This was the Carolina’s...
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Advisory 4 Ways to Improve Your Salesforce Org Instead of Reinventing It
We’ve all experienced it. We all loath it. You know, that feeling when: The edits you just spent 30 minutes on don’t save and your browser crashes You invent and refine a product only to research it and find that it already exists As you complete a data upload, you realize someone else already made...
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Healthcare & Life Sciences DNA and CRM: Gene Therapy Chain of Custody Innovation
It may still seem like science fiction of the future, but gene therapy is here and happening right now. What is gene therapy? Created to help manage or prevent diseases, gene therapy may be used to treat patients instead of synthetic drugs or multiple surgeries in the very near future. Currently,...
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Salesforce Platform How to See More ROI on your Salesforce CoE
When it comes to Salesforce implementations, Silverline is constantly looking toward the cutting edge, and new technological developments to ensure success. However, we also know that it isn’t just tools that make a Salesforce Org thrive. It’s also, and perhaps even more importantly, the people and...
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Communities Last Month’s Nashville Salesforce Administrator Group Meeting… of the Minds!
I’m the local community leader for the Nashville Salesforce Administrator Group, and last month, I led a joint Nashville Salesforce User Group meeting with the Salesforce Developer Group and Mulesoft User Group. We had about 55 people attend, which was the largest meeting so far! At this...
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Banking The California Consumer Privacy Act: Compliance Strategies for Financial Institutions
The California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. The CCPA allows consumers to own their privacy and personally identifiable information and affords them five general rights to that data. Under the Act, California consumers will have the right: To know what personal...
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Healthcare & Life Sciences Innovation in the Medical Device Field with Complaint Management
The medical device industry is facing many changes in the next few years. In the midst of meeting new regulations and guidelines in the EU, how can this industry keep up with current trends in technology? And how can the voice of the customer help drive innovation? Like most things these days, the...
