The Silverline Blog
Industry insights, Salesforce news, and more
Industry insights, Salesforce news, and more
Reading time: 4 minutes
Banking and lending is a complicated business. Teams have to juggle multiple systems to manage customer service, loan origination, email marketing, and more. nCino brings all of your legacy processes and procedures together and makes internal processes simpler, faster, and more transparent, while also providing associates with the tools necessary to do their job. This...
Reading time: 6 minutes
Learning Salesforce best practices is a breeze with Silverline’s guide! Learn what you need to know to develop your Salesforce strategy effectively!
Reading time: 3 minutes
No one wants to record complaints. In a perfect world, every customer is completely satisfied and every system works exactly the way it’s supposed to. But that’s not reality. You can’t fully prevent complaints from happening, but you can be prepared to respond to them in a way that stops them from growing into bigger...
Reading time: 4 minutes
Full Name: Jessie Benson Job Title: Client Services Manager Start Date (Month & Year): July 2021 Tell us a fun fact or something interesting about yourself? I live in a small town named after a gun (Rifle) and have two daughters with the same birthday — but they are not twins! What is your position...
Reading time: 3 minutes
In today’s digital world, retail and commercial customers equally demand a frictionless lending experience. They need to be able to apply for loans and interact with lenders at any time from anywhere. Borrowers are increasingly comfortable choosing alternative financing providers that can approve loans at a speed their brick-and-mortar banks cannot match. To compete in...
Reading time: 3 minutes
A company’s values are the foundation on which their entire organization is built. These values provide direction and purpose that lead teams to success, and at Silverline, we know that our values help create rewarding experiences for our teams, our clients, and the world we live in. Last month, we acquired Shift CRM, the Toronto-based...