Three Steps to Prepare Your Data for AI Activation
The final part of our Tableau Next series outlines a crawl/walk/run action plan to build the data infrastructure needed for AI activation.
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Financial Services Emerging Covid-19 Trends and Solutions for Banking & Lending
Many financial institutions have prided themselves on being local and interacting face-to-face with their customers. Whether it’s a global issue like COVID-19 or a local emergency, financial institutions must have a reliable and scalable crisis communication plan and engagement channels in place...
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Advisory 4 Reasons Why Companies Should Skip QA
Finally, the long-awaited sequel to “4 Reasons Why Companies Make the Mistake of Skipping QA” is here — with a little April Fool’s Day snark. Those of us who develop software, especially in the Salesforce ecosystem, are constantly met with the somehow always puzzling question “Do we need QA...
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Silverline Cares Working From Home With Your Kids? Learning Resources to the Rescue!
While many of us may be stuck inside, that doesn’t mean our minds can’t travel or expand. And while some of us are finding the social distancing beneficial for our productivity, others — especially families with kids now home from school — might need a little more structure (or educational...
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Investment Banking What It Means to Be a Data-Driven Bank… and How to Get There
Banks and other financial institutions continue making waves with digital transformations, but it’s important to keep people (both employees and consumers) at the forefront of changes with meaningful processes and technology. According to Andrew Beatty, SVP and GM of Next Generation Banking at FIS:...
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Uncategorized Webinar Recap: Salesforce User Adoption Best Practices for the Insurance Industry
Outside of my work with Silverline, I run the Trailblazer Insurance Community group for Salesforce. I recently had the privilege of hosting Dreamforce speakers Yves Stewart and Skye Tyler at the Salesforce for Insurance Trailblazer Community group meeting to talk about User Adoption. During the...
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Silverline News Get to Know Danielle Laffey, Silverline’s Newest Salesforce MVP
Last week, Salesforce announced the new class of Salesforce MVPs. Our own Danielle Laffey made the cut. I had the chance to chat with her about her path to MVP and how this new role will impact all aspects of her career. Tell us about your road to becoming a Salesforce MVP. How did you […]
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Salesforce Consulting How Silverline Enables and Delivers Results With a Fully Remote Team
With the advent of Coronavirus, more and more companies have moved to an exclusively remote workforce. If you and your team are unfamiliar with remote collaboration, it can be a daunting shift during an already difficult time. We’ve been a majority-remote workforce since Silverline was founded over...
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Healthcare & Life Sciences Deploying Salesforce Health Cloud Solutions In a Time of Social Distancing
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact of COVID-19 in your local community, state, or region — focused on...
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Financial Services How Financial Institutions Can Best Support Customers in the Coronavirus Reality
As someone who travels frequently to meet clients and partners, I have been acutely aware of the impact Coronavirus is having on customer service center wait times. CNN recently reported that travel booking sites have been overwhelmed by call volume, and my airline app has a banner asking travelers...
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Provider Silverline and Salesforce Positioned to Rapidly Implement the 21st Century Cures Act Interoperability Standards
The recently released interoperability standards of the 21st Century Cures Act require providing patients ubiquitous access to their PHI via software that takes advantage of open application program interfaces (APIs). The Act puts the patient in control of what, how, and where their health...
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Banking Collaboration Insights for Banks and Credit Unions Affected by Coronavirus
We are in an age of collaboration. We have more tools and more data available to us today than ever before. In my recent post, I highlighted how important it is for banks and credit unions to build a strong marketing automation foundation to collaborate around the customer. In light of so many work...
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Salesforce News Salesforce Provides Free Health Cloud Access… and Silverline Can Help You Implement It
On March 11, 2020, Salesforce announced that in order to help combat COVID-19, they will be providing healthcare organizations free Health Cloud access for six months. Salesforce identified Silverline as one of their preferred partners to assist organizations in getting the solution up and running,...
