How Salesforce Puts Trust at the Center of Healthcare AI
Our key Healthcare & Life Sciences takeaways from Dreamforce 2026, including new AI capabilities for Health Cloud.
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Blog
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Help & Training Digital Transformation Begins With the Customer: Five Keys for Building a Successful CRM Roadmap
Business leaders are becoming increasingly aware that they must embrace digital transformation to remain competitive. This can mean a number of things depending on the organizational maturity and marketplace. One thing it always includes is the idea of leveraging cloud technology to become more...
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Help & Training How do you stay on top of Salesforce releases?
Staying on top of Salesforce’s three releases each year can be a big task if you don’t have a proper strategy in place. Are you an admin on a Salesforce team or a solo-admin for your company? The smaller your team, the more daunting these releases may seem. Take advantage of these best...
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Silverline Cares Silverline Assembles and Donates 875 Hygiene Care Kits to the American Red Cross
During the first week of March, the Silverline team came together and escaped the cold (some literally from the Nor’easter that hit) for our annual Summit which took place in Phoenix, Arizona. The days were filled with meetings, sessions, and lots of learning and brainstorming for the year....
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Events Silverline is gearing up for the 2018 Ellie Mae Experience!
To highlight our new partnership, Silverline, a Pro Select Partner in the Ellie Mae Pro consulting partner program, will be an exhibitor at the 2018 Ellie Mae Experience. Beginning March 19th in Las Vegas, the conference is the exclusive platform for mortgage companies and professionals who use...
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Tips & Tricks Wave Dashboards to Forecast Resource Availability
As a business, Silverline has its own Salesforce instance just like our clients. We constantly strive to improve and innovate to stay one step ahead and solve challenges internally. We recently did an overhaul of our resource capacity process utilizing Wave Dashboards. Check out our story below:...
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Healthcare & Life Sciences The Case for Disruption in Healthcare
Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an...
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Help & Training Dive into the Pardot Spring ‘18 Release Notes
As you may or may not know, Pardot has a rolling release schedule where new features become Generally Available (GA) as they’re deemed ready. Some of these features may be contingent on the Sales Cloud release but most come out on a rolling basis. Below are features that will deliver an immediate...
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Help & Training Spring ’18 Release Highlights for Salesforce Admins!
As a Salesforce Admin, your job is a balancing act. You’ve got to maintain the health and efficiency of your company’s Salesforce org while also supporting the myriad of needs (and wishlists) from your colleagues. It’s with those challenges in mind that I pored over the release notes for Spring ‘18...
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Marketing Improving the Mortgage Borrower’s Experience with Marketing Journeys
The mortgage industry is experiencing a whirlwind of drastic change. Traditional mortgage firms are realizing the need to quickly embrace the shift to a digital marketing landscape in order to compete with a growing number of competitors, most notably market-disrupting fintech lenders. Changing...
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Silverline Cares Silverline Cares is creating a new example for companies to give back
Silverliner Jill Harrison, Innovation Programs, was recently interviewed by Pledge 1%! Check out the interview below and learn more about Silverline Cares, our philanthropy initiative. How do you contribute to the non-profit community? 2017 marked Silverline’s 7th consecutive year sending a team of...
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Healthcare & Life Sciences Leveraging CRM for Improved Patient Engagement and Population Health Management
Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven...
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Healthcare & Life Sciences Highlights and Insights from our Healthcare Team at Dreamforce
Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become...
