Salesforce Without the UI: What Headless 360 Means
What you need to know about Salesforce Headless 360 to start building without creating a governance mess.
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Help & Training 5 Tips for Conquering Salesforce Trailhead
As the newest members of the Silverline Academy, we have dedicated our time to utilizing Salesforce Trailhead. These interactive learning paths allow individuals the opportunity to improve their skills and gain an understanding of the basic building blocks of the Salesforce1 Platform. From Beginner...
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Help & Training How to Use CalendarAnything & Riva to Sync Robust Salesforce Calendars
According to a recent Forrester Research study 44 percent of respondents reported serious challenges with CRM user adoption. Companies who implement a CRM system without properly integrating other critical systems and providing tools that help users get their jobs done easier and faster struggle...
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Around the Office Around the Office: Remote Silverliners and Their Workplaces
Here at Silverline we provide an inclusive and supportive environment for all of our employees. One of our key goals is to create a company culture that encourages individuals to thrive, regardless of where they are located. With tools like The WaterCooler, Skype, GoToMeeting, Salesforce Chatter,...
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Help & Training 6 Tools to Help you be Ridiculously Efficient in Salesforce
Whether you’re a new Salesforce admin/developer or an experienced one, I’m sure you’re always looking for advice that will make you better at your job. Well, I’m here to help! Here are 6 tools that will help you be ridiculously efficient in Salesforce. Salesforce Navigator If...
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Help & Training Top 5 Features of the Salesforce Summer ’15 Release
May is here, and with it the Salesforce Summer ‘15 Release. Here is a countdown of my top 5 favorite features: 5. Merge, Rename, or Delete Topics in Communities Community Admins can now merge, delete, or rename topics in Communities. This allows admins to ensure that these conversations remain...
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Financial Services Relationship Banking is your Mission if you Choose to Accept it
What is the true meaning of relationship banking? I find myself asking this question to every bank or credit union I work with and the answer routinely comes back to “it’s the number of deposit or loan accounts that the customer has with our institution.” Let’s take a deeper look, shall we? Is it...
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Healthcare & Life Sciences Cloud Promotion Through Meaningful Use 3
The recent introduction of Meaningful Use 3 presented a lot of the same, or clarifications of the past. However, it also demonstrated a sincere desire to learn from prior mistakes and offer opportunities to make the goals of meaningful use more achievable. In doing so, it appears that CMS is...
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Help & Training The Pros and Cons of SSO with Salesforce Identity Connect
What is Salesforce Identity Connect? Salesforce Identity Connect is an Identity Provider that allows businesses to connect their Active Directory network with Salesforce. Once installed, Salesforce users and Active Directory users can be synchronized, and steps can be taken to simplify or eliminate...
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Around the Office Around the Office: Take your Child to Work Day 2015
We wholeheartedly agree with JFK when he said, “Children are the world’s most valuable resource and its best hope for the future.” That’s why we decided to celebrate our very first take your child to work day. The day is a nation-wide event organized by the Take our Sons and Daughters to Work...
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Analytics Cloud Gain Valuable Insights with Salesforce Wave and the Usage Metrics Pilot
The usage metrics pilot announced by Salesforce in April of 2014 is a fire hose of data about the usage of the app in question. In our experience, the addition of Salesforce Wave to the mix greatly increases the utility of the data. The Wave analytics platform allows you to quickly analyze large...
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Guest Post Supercharge Your Data Management With These Handy Salesforce Admin Tools
We asked our team for some of their favorite tools that system admins can use to make their lives easier. Many of them are also free! How many of these do you use? Data Quality Dataloader.io: Easily import, export, and delete data in Salesforce. Schedule imports, auto-map and more… what’s not to...
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Help & Training 8 Tips for New Salesforce Consultants
Have you ever felt like you’re flailing out in space with nothing to ground you? When I first entered the world of consulting, I felt this way. Luckily, I had a great team of mentors at Silverline who have helped me develop into a strong consultant. Now, I’m happy to share the knowledge...
