The Silverline Blog
Industry insights, Salesforce news, and more
Advisory
10 Keys to Successful Digital Transformation: Vision Led
Reading time: 3 minutes
Having a clear, well-communicated organizational vision for digital transformation is the strongest predictor of success. Vision Led is Silverline’s first recommended driver in our 10 Keys to Successful Digital Transformation for a reason; it’s the first building block toward success. To start your strategy, it is natural to begin your program with a vision of...
Client Services
Excellence Drives Value: Salesforce Success Through Ongoing Enhancements
Reading time: < 1 minute
Your Salesforce Platform is up and running, congratulations! Now, it’s time to take your program to the next level and prioritize the value you’re deriving from your investment. Organizations that have a Center of Excellence in place have a higher success rate for their program. A robust Center of Excellence will drive effectiveness internally when...
Client Services
10 Keys to Successful Digital Transformation
Reading time: 5 minutes
You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but...
Financial Services
Think Big, Start Small: Planning for Digital Transformation Within Your Means
Reading time: 4 minutes
In today’s climate, many industries within Financial Services face a common scenario: trying to compete amongst national institutions with limited resources. As you look to revolutionize business processes, one factor that is important to consider is the adoption of modern technology. Historically, smaller financial institutions that are beginning their journey to the digital landscape aren’t...
Salesforce News
4 Reasons Why Salesforce Beats Microsoft Dynamics 365
Reading time: 2 minutes
Rivalries exist across every competitive landscape and CRM is no different. When you’re looking for a robust CRM with the best feature-set for your business, the two most notable players are Salesforce and Microsoft Dynamics 365. How do you choose one over the other? This decision is important as you provide the right tools and...
Help & Training
A Little Goes A Long Way In Your CRM: Small CRM Updates Massively Impact Your Team’s Productivity & Effectiveness
Reading time: 3 minutes
A fully-functioning, perfect CRM is hard to obtain, and once a team accomplishes this glory, it can be hard to encourage more change or even continuous updates. To begin, finding someone with the wits and experience to overhaul your CRM can be costly, time-consuming, and daunting. Even once you find your CRM guru, it’s challenging...
Help & Training
Top 3 Chrome Extensions for Salesforce
Reading time: 2 minutes
Oh, Chrome extensions – how we love them so. If America runs on Dunkin, then Salesforce Admins run on Chrome extensions. They give you more wings than Red Bull. They’re approved by the Most Interesting Man in the World (no, not really). Unfortunately, they can’t create enough cliches to keep you laughing through my introduction. So, yeah....
Client News
Silverline Success Story: Travel Insured International
Reading time: 2 minutes
There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel protection and a world-class customer service experience to match. Travel Insured maintains relationships with specialty travel providers and tour...
Client Services
Choosing Silverline Navigator Over an In-House Specialist
Reading time: 2 minutes
The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers! An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of dedicated experts on an as-needed basis. The second number comes into play with the total cost savings represented...
Client Services
Why Silverline Navigator is the Best Partnership
Reading time: < 1 minute
The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs...