Patient Scheduling Software
Simplify your scheduling strategy.
Patients expect healthcare experiences as seamless as those in other parts of their lives.
They want quick resolutions, personalized support, and knowledgeable agents who understand their needs.
Scheduling is often the first patient interaction, so it must be seamless, positive, and user-friendly.
These are the most common challenges related to medical appointment scheduling software that we see:
-
Lack of self-service capabilities
-
Inconsistent experience/branding
-
Disparity in scheduling applications within departments
-
Archaic mobile interactions
-
No enterprise system of record for key data elements such as provider, patient, etc.
-
Misalignment between scheduling, directories, and workflow
-
Ineffective historical and contextual information related to interactions
-
Missing or lagging integration with clinical, practice management, or other data sources
-
Disconnected and often paper-based intake, administration, and assessment procedures
-
Complex rules around physician scheduling preferences and protocols
Benefits of Patient Scheduling Software
-
Contact Center Scheduling
Agents in contact centers can view real-time provider availability and complete a scheduling workflow that is consistent, seamless, and informed by relevant patient or member information, including any assessment, registration, or intake procedures.
-
Self-Scheduling
Patients can use self-scheduling capabilities via the web or mobile to see availability by location, including detailed session- or location-specific instructions.
Automated email and SMS confirmations provide patients with reminders for their appointments, and allow them to cancel or self-reschedule as needed.
-
EHR or Clinical System Integration
Organizations can effectively share information between their EHR, clinical systems, or other data warehouses in real-time to facilitate the necessary workflow and ensure consistency, normalization, and cleanliness of data.
Learn more -
Process Automation
Leverage native workflow tools to create enhanced automation for all stakeholders in order to minimize obstacles, data entry, and paper based processes while driving further insights into patient needs through next best actions.
-
Complex Scheduling
Simplify complex scheduling scenarios by embedding agile scheduling rules and protocols that are constantly informed by the facility, medical office, provider, and other criteria.
See it in action
See how we’ve leveraged Salesforce’s Health Cloud to deliver a patient scheduling solution.
Why choose Mphasis Silverline?
To help providers stay at the forefront of this strategy, Mphasis Silverline constantly evaluates our customer’s needs to determine the right approach. In doing so, Mphasis Silverline combines the power of Salesforce capabilities, third-party apps, and our own assets and accelerators to deliver robust scheduling solutions that solve patient scheduling challenges.
This includes evaluating customer’s existing technology infrastructure, current and future needs, and any ongoing acquisitions or service extensions that may lead to consolidation of approaches.
