Salesforce Referral Management Solutions
Optimize the referral process, improve patient matching, and increase revenue.
Managing referrals can be challenging. With poor information and oversight, hospitals lose millions.
Providers need a reliable referral management solution — that’s where Mphasis Silverline comes in.
Why every provider should have a referral management solution
We leverage Salesforce Health Cloud to create referral management solutions that help providers:
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Maximize in-network referrals
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Reduce patient leakage
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Increase revenue associated with successful referrals
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Streamline appointment scheduling process
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Gain analytics and reporting to further improve referral processes
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Improve the patient experience
Getting started with a referral management solution
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Provider Directory and Patient-Physician Match
The first step to improving referral management is creating a robust provider directory, with profiles for all physicians and facilities. This allows users to easily filter during a provider search and make an appropriate patient-provider match. The more information you provide, the easier it will be for patients to know whether or not a doctor is right for them.
Mphasis Silverline will help you build this, with profiles that include:
- Physician certifications
- Specialties
- Associated facilities
- Locations and addresses
- Accepted insurance options
- Estimated cost
- Availability for new patients
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Schedule Appointments Quickly
Once provider and facility profiles are set up, we’ll help you add calendar openings for each physician (manually or through integrations with your EHR/practice management software) to streamline the appointment scheduling process. This can be physician-initiated, with the PCP making the referral, or patient-initiated through the provider’s website or patient community.
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Rather than hope that a referral goes through, active referral management gives your team oversight into the referral process.
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Real-Time Referrals
Whether provider- or patient-driven, the process of gathering required documents, assigning the case to a referral coordinator, and matching the patient to the right specialist or facility can happen in real time.
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Visualize Bookings
Referral coordinators can follow up on and actively work referrals until an appointment is set or the referral is cancelled, rather than play the waiting game.
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Track Performance
View referral dashboards showing referrals by status, specialty, out-of-network vs. in-network, and more, allowing for identification of service gaps and continuous improvement.
