Patient Scheduling Software

Simplify your scheduling strategy.

Despite the evolution of healthcare technology and applications, the scheduling workflow and the associated needs continues to be a challenge for all Healthcare organizations, whether hospitals, medical practices, clinics, behavioral health, medical device companies, or speciality providers.

The likelihood and expectation from patients is that they are able to schedule their own healthcare visits using a variety of tools, including directly on the organization’s website, a dedicated app or mobile experience, via email, phone call, or even through a text interaction. Scheduling is one of the many requirements that patients, members, and other stakeholders involved in the delivery of care expect to occur through a robust digital experience. Even more significant, is it is often the first interaction a patient has with a provider so it is important the first impression is seamless, positive, and interactive.

Scheduling challenges

Silverline works with many different types of Healthcare organizations, but below are the common challenges related to medical appointment scheduling software:

Lack of self-service capabilities
Inconsistent experience/branding
Disparity in scheduling applications within departments
Archaic mobile interactions
No enterprise system of record for key data elements such as provider, patient, etc.
Misalignment between scheduling, directories, and workflow
Ineffective historical and contextual information related to interactions
Missing or lagging integration with clinical, practice management, or other data sources
Disconnected and often paper-based intake, administration, and assessment procedures
Complex rules around physician scheduling preferences and protocols

Closeup shot of a stethoscope resting on a laptop with an unrecognizable doctor working in the background

A patient-centric solution

To help providers stay at the forefront of this strategy, Silverline constantly evaluates our customer’s needs to determine the right approach. In doing so, Silverline combines the power of Salesforce capabilities, third party apps, and our own assets and accelerators to deliver robust scheduling solutions that solve the above challenges.

This includes, evaluating customer’s existing technology infrastructure, current and future needs, as well as any ongoing acquisitions or service extensions that may lead to consolidation of approaches.

Benefits of patient scheduling software

Scheduling appointments, whether clinical or preventative, can be a challenge for all types of healthcare organizations — whether providers, payers, or even medical device companies.

Contact Center Scheduling
Agents in contact centers can view real-time provider availability and complete a scheduling workflow that is consistent, seamless, and informed by relevant patient or member information, including any assessment, registration, or intake procedures.
Self-scheduling
Patients can use self-scheduling capabilities via the web or mobile to see availability by location, including detailed session- or location-specific instructions.
Automated email and SMS confirmations provide patients with reminders for their appointments, and allow them to cancel or self-reschedule as needed.
EHR or Clinical System integration
Organizations can effectively share information between their EHR, clinical systems, or other data warehouses in real-time to facilitate the necessary workflow and ensure consistency, normalization, and cleanliness of data.
Process automation
Leverage native workflow tools to create enhanced automation for all stakeholders in order to minimize obstacles, data entry, and paper based processes while driving further insights into patient needs through next best actions.
Complex scheduling
Simplify complex scheduling scenarios by embedding agile scheduling rules and protocols that are constantly informed by the facility, medical office, provider, and other criteria.

See it in action

See how we’ve leveraged Salesforce’s Health Cloud to deliver a patient scheduling solution.