Patient Scheduling Software
Simplify your scheduling strategy.
Simplify your scheduling strategy.
Despite the evolution of healthcare technology and applications, the scheduling workflow and the associated needs continues to be a challenge for all Healthcare organizations, whether hospitals, medical practices, clinics, behavioral health, medical device companies, or speciality providers.
The likelihood and expectation from patients is that they are able to schedule their own healthcare visits using a variety of tools, including directly on the organization’s website, a dedicated app or mobile experience, via email, phone call, or even through a text interaction. Scheduling is one of the many requirements that patients, members, and other stakeholders involved in the delivery of care expect to occur through a robust digital experience. Even more significant, is it is often the first interaction a patient has with a provider so it is important the first impression is seamless, positive, and interactive.
Silverline works with many different types of Healthcare organizations, but below are the common challenges related to medical appointment scheduling software:
To help providers stay at the forefront of this strategy, Silverline constantly evaluates our customer’s needs to determine the right approach. In doing so, Silverline combines the power of Salesforce capabilities, third party apps, and our own assets and accelerators to deliver robust scheduling solutions that solve the above challenges.
This includes, evaluating customer’s existing technology infrastructure, current and future needs, as well as any ongoing acquisitions or service extensions that may lead to consolidation of approaches.
Scheduling appointments, whether clinical or preventative, can be a challenge for all types of healthcare organizations — whether providers, payers, or even medical device companies.
Agents in contact centers can view real-time provider availability and complete a scheduling workflow that is consistent, seamless, and informed by relevant patient or member information, including any assessment, registration, or intake procedures.
Patients can use self-scheduling capabilities via the web or mobile to see availability by location, including detailed session- or location-specific instructions.
Automated email and SMS confirmations provide patients with reminders for their appointments, and allow them to cancel or self-reschedule as needed.
Organizations can effectively share information between their EHR, clinical systems, or other data warehouses in real-time to facilitate the necessary workflow and ensure consistency, normalization, and cleanliness of data.
Leverage native workflow tools to create enhanced automation for all stakeholders in order to minimize obstacles, data entry, and paper based processes while driving further insights into patient needs through next best actions.
Simplify complex scheduling scenarios by embedding agile scheduling rules and protocols that are constantly informed by the facility, medical office, provider, and other criteria.
The foundation for patient engagement begins with an agent workflow-centric access or contact center, and a 360° view of the patient. Scheduling is just one component of an effective patient access center that prioritizes the patient experience.
Silverline has worked with many providers over the years to guide them through their digital transformation. Learn more about what that means by downloading our provider roadmap. Pinpoint where you are in the provider journey and let us know what we can help you do next.Download the ebook