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Home Storage Manufacturer
Lacking a central tool for an extensive dealer network A leading Home Storage Manufacturer distributes through three distribution channels: retail, direct-to-consumer, and dealers. It had different dealers using different tools with no central tool that allowed them to communicate across the...
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Agentforce A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and analytics. It worked but required a lot of integration across systems. With Salesforce’s newly announced Agentforce...
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Insurance How to Improve the Claims Management Process
Many insurance carriers have confusing multi-tiered claims processes that the average customer struggles to navigate and overlook the emotional journey the claimant is likely going through. 29% of customers changed insurers in 2025, and the time it takes to process and settle claims might have...
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Media & Entertainment 5 Ways Companies are Innovating Retail Media Advertising
At NRF 2026: Retail’s Big Show, retail media advertising wasn’t just a side conversation, it was a headline topic. Experts made it clear that retail media networks (RMNs) are maturing into core revenue and customer engagement engines for retailers large and small, and U.S. retail media is projected...
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Scheduling/Booking Available Resources
Why You Might Need Availability Scheduling! If managing your resource scheduling is complex, involves large numbers of resources, some of which must be available at the same time, and must quickly reflect unexpected changes, Availability Scheduling from CalendarAnything may be your solution. Terms...
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Financial Services How Agentforce for Insurance Streamlines 4 Key Processes
The rapid growth of AI technology across financial services has resulted in significant opportunity for insurance organizations, who are facing increased customer expectations of rapid service alongside an imminent talent shortage, with 50% of the current workforce approaching retirement within the...
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Financial Services Agentforce for Financial Services Accelerates Banking and Wealth Management
Beyond AI, it is an exciting time to work with U.S. financial institutions, including banks and wealth managers, of all sizes. In addition to the $84 trillion “Great Wealth Transfer” from Baby Boomers to subsequent generations, more Americans are invested in the US equity markets than at any other...
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Time Zone Management in CalendarAnything LWC
By default, CalendarAnything shows information based on the user’s local timezone—the server timezone. The server time zone is associated with the machine and cannot be changed by admins or users. The Time Zone Selector feature enables users to apply a different time zone to CalendarAnything...
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Healthcare & Life Sciences Azurity Pharmaceuticals Implements Salesforce to Drive International Growth
...investment in the sector, the critical role of embedding change management at the core of every implementation, and the transformative...
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Media & Entertainment Mphasis Silverline and Placements.io Partner to Automate Digital Media Workflows
As both traditional publications and retail media networks continue to evolve, media and entertainment organizations are struggling to maintain data across disconnected systems and ensure a seamless sales process. Sales reps are forced to swivel-chair between multiple apps to navigate the deal...
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CA LWC 1.129 Release Notes
Release Notes Version: 1.129 Release Date: June 17, 2025 Sandbox Install Production Install Release Notes PDF This update includes improvements and bug fixes. Improvements Availability Scheduling Fixed Grid Option Availability calendar timeslots are based on configured time periods such as 15...
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Insurance 5 Pressures Facing Auto Insurance Companies (+ How to Deal with Them)
The cost of claims across insurance sectors have been dropping over the past few years, with automation and technology reducing the cost of claims as much as 30%. At the same time though, there’s a host of pressures on auto insurance companies to change their premium pricing model to stay...
