Slack Consulting Services
Supercharge your business with Slack and Salesforce
The digital headquarters is the future of work. Companies need technology that can connect employees working from anywhere in the world, and Slack is a market leader in community and collaboration applications. Silverline’s Slack consulting services help you maximize your investment, providing a roadmap that guarantees your Slack solution meets your organization’s specific needs and cleanly integrates with your Salesforce platform.
Slack Enterprise Grid
Slack Enterprise Grid is designed for large or complex organizations and mirrors how the company is structured. No matter how big you grow or how many ways your teams work together, Enterprise Grid scales with an unlimited number of channels or workspaces.
Some of the benefits of Slack Enterprise Grid include:
- Reinforced Security: There is an additional layer of security and data loss protection in Enterprise Grid, which is especially important for organizations that work in highly regulated industries and share sensitive information with clients over Slack
- Smooth Onboarding: Enterprise Grid helps lay out the welcome mat for new team members and makes them quickly feel like part of the organization with shared channels built around areas of affinity
- Increased Productivity: Team members can easily share, find, and ask for information across the company with easy-to-use filters and search features, rather than sorting through emails and folders
Silverline is the first Salesforce Systems Integrator to make the jump to Enterprise Grid, and the expertise of our team ensured a seamless transition. We’ve seen firsthand how Enterprise Grid elevates communication and collaboration across an organization, and we’re a partner who can help you navigate the intricacies of adoption.
Slack for Sales
Use the combined power of Slack and Salesforce to bring your data, processes, and customers together for faster revenue growth and deeper relationships. Slack is the true unification layer for your sales, service, and marketing teams. It provides unparalleled collaboration, orchestration, and visibility across disparate systems to create seamless account-centric experiences.
- Set your sales team up for success with Slack’s automated workflows
- Close deals faster by using customer deal rooms to connect with prospects and share whitepapers, demo recordings, or collateral
- Prepare for meetings in one place by leveraging intel across your company, CRM, and calendar integrations
Slack for Service
With Slack, your entire organization can rally around the customer. Customer loyalty and happiness grow when you put the people, tools, and secure data your agents need at their fingertips. Every department — from the back office to front line service support — can collaborate in channels that unite teams and streamline workflows built around a single, shared view of the customer.
- Automate routine service processes in Slack to make work simple, productive, and flexible
- Quickly create and update CRM records when new customer information comes in
- Use dedicated Swarm channels for fast resolution of complex cases requiring cross-functional experts
- Provide white-glove service for customers with a direct line of access in Slack Connect
Set Up Slack for Your Industry Needs
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Financial Services
Leverage Slack across banking and lending, insurance, private equity, investment banking, wealth management, and more. Swarm around cases and claims, collaborate across business lines, and improve the customer experience.
Healthcare
Leverage Slack for hospitals, health systems, health plans, and more. Orchestrate workflows around utilization management, care coordination, and other processes to improve collaboration and enhance the patient experience.
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Media and Entertainment
Leverage Slack whether you’re a publisher, broadcaster, ad/marketing agency, gaming company, or other company in the media space. Sell faster as a team, innovate the client and sponsor experience, and build a digital HQ for your media organization.
Slack Integrations
A prime benefit of Slack is that it easily integrates with your existing software and custom apps. Quickly find, share, and act on information across your tech stack by bringing all your tools together in Slack. You can enable workflows and be more productive by saving time from switching between workspaces.
There are over 2,400 apps available that integrate with Slack, including popular apps such as Google, Outlook, Zoom, and of course, Salesforce. If you use custom tools or follow processes specific to your company, try the Workflow Builder to turn routine processes into automated workflows, or build a custom app using the Slack API.
Digital HQ
Salesforce and Slack are creating the digital HQ to help companies adapt and get back to growth in this digital-first, work-from-anywhere world. These new capabilities for sales, service, marketing and analytics are reshaping how work gets done on a single platform that connects employees, customers, and partners with each other and the apps they use every day.
