AI, automation, and data are powering the future of Salesforce innovation.
Our team of experts can help you leverage technologies like Agentforce and Data Cloud to enhance your organization’s efficiency and deliver superior customer service.
Drive next-gen processes with AI, automation, and data
In the AI-driven era of customer engagement, data isn’t just fuel — it’s the engine.
The rise of generative AI, machine learning, and predictive analytics has increased demand for high-quality, real-time data. As AI advances, Salesforce has emerged as a critical enabler of real-time, hyper-personalized experiences with products like Agentforce, Data Cloud, and Marketing Cloud.
With our expertise across industries, we help customers develop innovative AI solutions to meet their unique business needs. We are equipped to guide you through the entire process, from initial strategy to deployment and optimization.
Why you need a strong data foundation
The success of AI applications — whether predictive analytics, generative AI, or automation — depends on clean, unified, and accessible data. Data Cloud serves as an AI-ready data layer, breaking down silos and providing real-time, contextualized data for AI models to drive:
Real-time, personalized experiences across marketing, sales, and service recommendations.
Improved decision-making by combining structured and unstructured data for deeper customer insights.
Real-time insights that move beyond batch processing to react instantly to customer interactions with AI-driven recommendations.
Salesforce AI, Automation, and Data Solutions
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Agentforce
Agentforce is Salesforce’s groundbreaking low-code platform for building, customizing, and deploying autonomous AI Agents to support employees and customers. Our expertise in advanced analytics and automation gives you the foundation you need for a smooth Agentforce process, harmonizing your data across systems to drive personalized engagement.
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Data Cloud
Harness the power of data to drive customer insights, enhance marketing campaigns, and make more informed data-driven decisions. Our data services empower optimized, reliable operations that grow according to your business needs.
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Marketing Automation
Marketing automation helps businesses grow by automating marketing processes across marketing, sales, and service, culminating in personalized experiences. We work with our clients to understand their needs and goals to ultimately develop an action plan for repeatable success with Marketing Cloud. Whether you are B2B or B2C, we’ve got you covered to build and manage powerful customer journeys.
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MuleSoft
MuleSoft’s iPaaS solution enables seamless integration, API management, and workflow automation — boosting operations, collaboration, and digital experiences. It helps organizations unlock data from core systems to spark innovation, reduce future integration project duration, and launch new products and services.
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Harnessing the Power of Data Cloud, MuleSoft, and Agentforce
You’ve seen the talk about Agentforce, now it’s time to see it in action. Here we show you an exciting demo of a financial services AI Agent, dive into how we made this all happen with Agentforce, Data Cloud, and MuleSoft, and help you understand the purpose, use cases, and integration of each tool.
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Why choose Mphasis Silverline?
Whether you’re looking for a more complete understanding of your environment, considering modernization of your architecture, or want to enhance your integration, our experts can help you develop the data strategy you need to make the most of Salesforce’s AI and automation tools.
With the additional power of Mphasis’ vast data capabilities, we can guide enterprise organizations on every step of their AI journey, ensuring that they have the actionable data that will help them deliver exceptional customer service.
