The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Managed Services
What Do Salesforce Solution Architects Do, Anyway?
Reading time: 4 minutes
It’s a complicated role. Salesforce Solution Architects (SAs) live in a complex world of acronyms, systems, lifecycles, processes, user stories, relationships, and politics. Solution Architects need to lead successful implementations of Salesforce and system integrations that leverage on-premise and cloud computing platforms. But that means they: Conduct business process review meetings Lead the evaluation of...
Healthcare
Webinar Recap: Intelligence-Oriented Outreach: Healthcare AI for Enterprise CRM
Reading time: 2 minutes
Silverline joined Symphony RM’s webinar to discuss Intelligence-Oriented Outreach and the rapid changes healthcare leaders have made to CRM strategy as a result of COVI9-19. The panel for this discussion included the insights from Greg Harrison, Chief Communications Officer at Southwestern Health Resources; Sheetal Shah, Chief Operations Officer at SymphonyRM; and Walter Groszewski, Vice President, Healthcare and Life Sciences Growth and Strategy at Silverline....
CalendarAnything
Creating a Custom Campaign Calendar in Salesforce
Reading time: 5 minutes
While marketing has always been about digital transformation, 2020 has forced teams to innovate much quicker than anticipated. This has created a backlog of content that is constantly moving in priority, campaigns that flex with the needs of the market, and an overall frenzy for marketing teams everywhere. With meetings, events, campaigns, and life in...
Silverline News
For the 7th Year in a Row, Silverline Featured on the Inc. 5000 List
Reading time: < 1 minute
On August 12, 2020, Inc. magazine revealed their annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. Silverline is once again featured as a rapidly growing firm. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos,...
Healthcare
SymphonyRM and Silverline announce a new premier partnership
Reading time: 2 minutes
SymphonyRM and Silverline partner to deliver Health AI Powered Patient Engagement Software integrated with Salesforce Health Cloud and Marketing Cloud Press Release SymphonyRM today announced a new premier relationship with Silverline, a Salesforce Platinum Partner, that will leverage SymphonyRM’s HealthOS Data Platform combined with Silverline’s healthcare implementation standards acquired through more than a thousand Salesforce...
Financial Services
How to Streamline Your Client Interaction Management
Reading time: 4 minutes
One of the key benefits of CRM is the ability to track all of your interactions with clients in one place. This benefit becomes more of a necessity than just a “nice to have” when you’re required to provide the proof of services to your clients — whether it is due to a MiFID requirement...
