Salesforce Without the UI: What Headless 360 Means
What you need to know about Salesforce Headless 360 to start building without creating a governance mess.
Read moreThe Mphasis Silverline
Blog
-
Communities 5 Steps to Building Communities that Thrive
Did you know that engaged customers in communities spend 19% more?1 Your clients want information at their fingertips – without having to pick up the phone or write an email. Portals and communities give them instant access to you anytime and anywhere. Learn how to drive customer...
-
Healthcare & Life Sciences Lessons Across Environments with Analytics
Analytics as a Conduit for Lessons Across Healthcare Environments Have you heard of the “DOD Excess Property Program”? If you haven’t, long story short is that as an output of our wars in the Middle East, the US has a bunch of excess military supplies, gear, and vehicles that are...
-
Communities Want to Learn How to Build an Employee Community?
We here at Silverline are getting super excited for tomorrow's Salesforce World Tour event, happening right here in our hometown of New York City. If you haven't registered, yet - get on it! The team is really looking forward to getting hands-on again with the new Wave analytics...
-
Financial Services Communities for Financial Services
Stuart Tainsky, Senior Vice President & Chief Information Office at PURE Insurance recently presented at Dreamforce on how PURE is utilizing the Community Cloud. PURE Insurance makes a habit of transforming happy customers (PURE members) into long-term advocates. When their members...
-
Healthcare & Life Sciences Salesforce is now the “Customer Success Platform”
Yes, Salesforce continually rolls out new functionality and has a strategic business model that resulted in Forbes naming them the most innovative company four years in a row, but that is only part of the story. Salesforce also recognizes the value of branding, and this recent switch is strongly...
-
Salesforce News How Cloud Computing Can Give Your Company a Competitive Advantage
Most people know that cloud computing exists, but do not have an understanding of the fundaments concepts that separate cloud computing versus traditional IT infrastructure, i.e., in house hosted. Gartner defines cloud computing as a “style of computing in which scalable and elastic...
-
Healthcare & Life Sciences Healthcare Semantics: Two Key Points to Stay Relevant
The notion that Healthcare is a mature industry, but still requires a lot of education in the technology space, was reinforced after returning from one of the largest technology conferences in the country - Dreamforce. There has been an immense focus within the Healthcare and Life Sciences space on...
-
Financial Services How to get the most out of Dreamforce for Financial Services
Dreamforce is just days away! We've already covered tips from the experts to have a succesful Dreamforce, but now I'd like to take that a step further for Financial Services professionals. To get you going in the right direction, we’ve compiled a suggested itinerary of events that will...
-
Healthcare & Life Sciences 3 Steps Towards Preparing for a Provider Rating System
There has been a lot of dialogue lately regarding CMS’s potential expansion of a star rating system to providers. Not surprisingly, it is being rather heavily opposed. The difficulty with such a system whether a star, or any other indicator, is ensuring the rating actually measures what it is...
-
Healthcare & Life Sciences How to get the most out of Dreamforce for Healthcare
If you are an active member of the Salesforce community, or even passive in this case, you know about Dreamforce. The annual event in San Francisco in which more than 100,000 people come together to discuss, hack, share, present, develop all things Salesforce. There might also be...
-
Communities 4 Things “I Wish I Knew Earlier” for a Branded Salesforce Community
Salesforce has given its customers a great deal of functionality with their Communities offerings. It brings external customers and partners into business process with some easy-to-use out of the box functionality. While out of box functionality is always nice to have, it’s also comforting to...
-
Financial Services Use Case for Apex Managed Sharing: Wealth Management
Sharing and record access can be a tricky concept in Salesforce, and with Apex Managed Sharing as an option, it becomes even more complex and options are nearly limitless. So when and why would a system admin or developer leverage this functionality? There are cases where the flexibility of the...