A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Financial Services Use Case for Apex Managed Sharing: Wealth Management
Sharing and record access can be a tricky concept in Salesforce, and with Apex Managed Sharing as an option, it becomes even more complex and options are nearly limitless. So when and why would a system admin or developer...
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Healthcare & Life Sciences Turning Intranets Social for Healthcare
One of the many complexities of Healthcare is balancing priorities to achieve business goals. How to treat patients as patients, not customers? How to meet technical, business, and clinical needs all at the same time? How...
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Client News DealerTrack Success Story
Re-engineering business processes through automation. Established in 2001, Dealertrack and its web-based software solutions and services enhance efficiency and profitability for all major segments of the automotive retail...
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Healthcare & Life Sciences VCs are investing heavily in Healthcare
$6.4 billion. That’s the amount of funding that VCs pumped into Healthcare in 2013 according to CB insights. Granted, 67% of that funding went to Medical Devices, Drug Development, and Biotech. Still, that leaves a lot of...
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Financial Services Silverline and PURE Build a Premier Customer Experience
Learn how PURE is delighting customers, disrupting the market, and building loyalty with Salesforce. Privilege Underwriters Reciprocal Exchange (PURE) is a policyholder-owned insurer dedicated to creating an exceptional...
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Events Top 10 Summer ‘14 Features for Financial Services
Silverline was the proud host and sponsor of another great Financial Services Salesforce User Group. After some food, drinks, and networking (and a few technical difficulties as we learn how to use our A/V equipment in our new...
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Healthcare & Life Sciences Seizing the Opportunity for Transformative Change in Healthcare
As individuals, we all have that issue, topic, or subject that truly drives us. In most instances, this is an item unrelated to your career and thus requires the unique balance of one’s professional and personal life....
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Communities 6 Ways Salesforce Communities Will Transform Your Business
Clients now expect 24/7 access to important information in a secure, responsive, mobile-friendly online environment. To provide constant coverage, your firm doesn’t need an around the clock service team. There is a...
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Client News Silverline helps Michigan Health Information Network put the care back into healthcare with Salesforce
Improving healthcare and reducing costs is on everyone’s minds these days. But how? Learn how MiHIN made it easier for the state’s healthcare professionals to get the information they need when they need...
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Silverline Apps 4 Things to Consider When Choosing an Intranet Solution
A recent study from Harvard Business Review reveals that attributes of top performing companies include: collaboration, honesty, innovation and agility. With the right intranet solution, you can strengthen these aspects of...
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Healthcare & Life Sciences 7 Tips to Create an Awesome Wellness Program
As wellness becomes a more formal staple within the Healthcare landscape, and business environment, we are hearing from clients and participants of wellness programs about the components that would truly enhance their...
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Events 5 Tips for a Successful Dreamforce 2014
Whether you've already decided to attend Dreamforce 2014 or you're still on the fence (perhaps this discount code can sway you?), the thought of attending an event this size can be intimidating. Luckily, our team is...