Three Steps to Prepare Your Data for AI Activation
The final part of our Tableau Next series outlines a crawl/walk/run action plan to build the data infrastructure needed for AI activation.
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Media & Entertainment DSM/XSM Deprecation: Preparing for the end of DoubleClick Sales Manager
Effective immediately, Google is discontinuing the development of DoubleClick Sales Manager. If you rely on the system to manage digital channel sales, you now have 24 months to find a replacement, and we’d suggest planning your transition as soon as possible. Even if you’re more...
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Help & Training 7 Favorite Features in the Salesforce Summer Release Notes ’17
Summer is upon us which means the world’s #1 CRM platform has become even better. The release has been live for a few weeks now, and here are some of the new features we felt are noteworthy. 1. Improved Migration Assistant (applies to Classic) Restyled and even easier to use, the Lightning...
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Marketing Pardot Summer ‘17 Release Updates
While Pardot doesn’t quite follow Salesforce’s release schedule, there are still quite a few notable updates everyone should be aware of. Most of these were driven by user request so you may have spent some time wishing for a few of the following… Automation Rule Repeat Prospects may now run...
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Marketing What Salesforce Summer ’17 has in store for Marketing Cloud
It’s time for another Salesforce release and you know what that means, lots of cool new features and updates to multiple clouds! The new updates went into effect in June so let’s dive into what Marketing Cloud has to offer with the new additions from the Summer ’17 release. Some of the...
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Healthcare & Life Sciences Salesforce 2017 Connected Patient Report: Patient/Member Communities
In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator...
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Dreamforce Dreamforce 2017 Registration is open
In case you missed it yesterday, registration opened for Dreamforce 2017 November 6-9, 2017. Our team is really looking forward to the 2,700+ sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn...
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Healthcare & Life Sciences Salesforce 2017 Connected Patient Report: Patient/Member Contact Center
Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in...
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Client News CommunityAmerica Credit Union and Silverline Grow Member Insight
Silverline and CommunityAmerica Credit Union recently partnered to implement an enterprise-wide CRM geared towards credit union success. The solution has enabled CommunityAmerica Credit Union to increase visibility into its member relationship, become more collaborative, and streamline business...
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Media & Entertainment What is Einstein’s “Jeopardy” moment?
Besides the flying car, few science fiction staples are as long-overdue as Artificial Intelligence. While it’s been a couple years since we saw IBM’s Watson dominating on Jeopardy, AI seems conspicuously absent from our everyday lives, even if there’s a lot going on behind the scenes. With...
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Around the Office Motivation and Collaboration Through Team Wellness!
A work-life balance is extremely important to Silverliners and their overall well-being. At Silverline, when you are interested in helping your peers and starting an initiative to improve the wellness of the team, you are met with open arms. We are a collaborative group who looks out for one...
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Lightning Our Top 10 Lightning Features
We here at Silverline have been struck by Lightning. It’s all about the Salesforce Lightning Experience all day, every day! One of the most frequently asked questions we hear from our clients is “Which are the top Lightning Experience features we should roll out?” After dozens and...
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Financial Services The DOL Fiduciary Rule is on its way!
It’s official, the Department of Labor (DOL) will proceed with a June 9th implementation date for the fiduciary rule. With the date right around the corner, advisors may be concerned with how to comply. According to DOL.gov, DOL in supporting its mission to “protect, educate, and empower retirement...
