A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Events Dreamforce Takeaways for Developers
I was very impressed with the Dreamforce Developers Keynote. They had a top-to-bottom demonstration of the new capabilities developers can use to drive what’s most important to them: users using their products. In this post, I...
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Analytics Cloud Better Patient Case Analysis
Are you a healthcare provider, facility admin or run a healthcare call center? Do you feel overwhelmed by the tremendous amount of patient and case data? Having a grasp on how many patients you provide care for at a given time...
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Help & Training Salesforce & Quip: Understanding the Future of Productivity
Salesforce may have a healthy relationship with Microsoft, but they are also eager to compete. This year at Dreamforce, Salesforce announced the acquisition of Quip, a productivity suite to rival that of Google Apps or...
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Guest Post 10 Haunted Workplaces Around the World
Read the original post on Salesforce’s blog, written by Emily Stanford. Let’s face it: your office is probably not your favorite place in the world. Your desk is cluttered with papers you’ve been meaning to sort through,...
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Marketing Marketing Cloud Has Become Futuristic
Major upgrades were announced at Dreamforce this year for Marketing Cloud. It’s fascinating to see how the platform has advanced since the last Dreamforce. With the introduction of Einstein and Commerce Cloud, it’ll be awesome...
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Salesforce News Everything you need to know about Salesforce Commerce Cloud
One of the two big announcements at Dreamforce ‘16 was Salesforce’s new digital commerce platform, Commerce Cloud. It’s a reinvented way to grow sales, providing predictive commerce with Salesforce Einstein across any touch...
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Financial Services A Milestone for Financial Services at Dreamforce
Dreamforce this year was a blast! The Financial Services industry has an incredible opportunity to advance with the innovation the Salesforce platform offers. I learned so much that I want to share with you especially how...
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Healthcare & Life Sciences Dreamforce Highlights for Healthcare
If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences...
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Salesforce News 3 Reasons Why Your Business Needs Salesforce Einstein
Einstein was, without a doubt, the hottest topic at Dreamforce this year. With all the acquisitions and money spent by Salesforce on this new artificial intelligence (AI) platform, I’m sure you are wondering how it’s going to...
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Financial Services Top 5 Dreamforce Takeaways for Banks
Last week was a whirlwind of information for everyone who attended Dreamforce in San Francisco. There was an abundance of sessions and keynotes related to the industry where we’re seeing advancements in technology and business...
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Help & Training The Secrets Behind The Shared Contacts Feature
Salesforce’s Summer ‘16 release brought us the awesome ability to link a single Contact to Multiple Accounts, a feature that has been in the Top 5 of the most popular ideas on the Salesforce Community for years. After thousands...
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Financial Services Dreamforce is the Place to Be if You’re In the Financial Services Industry
Dreamforce starts tomorrow! We are ready for a fantastic week of learning, teaching, and sharing of innovative solutions and ideas. With a deep dive into Financial Services, we have an array of the places you should be this...
