A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Healthcare & Life Sciences Transforming Healthcare One Connected Device (to Salesforce) at a Time
Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on...
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Financial Services Banking on Your Best Dreamforce Experience…Here is the 411…
Dreamforce is next week, and it’s a great experience for bankers! As banking is rapidly changing “lightning” fast within the Financial Services industry, it is a great year to attend to keep up with innovation and stay on top...
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Healthcare & Life Sciences Get the Most Out of Dreamforce for Healthcare and Life Sciences
Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a...
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Help & Training Top 5 Features of the Salesforce Winter ’17 Release
September is here and with it the Salesforce Winter ‘17 Release Notes. Here is a countdown of my top 5 favorite features: 5. Navigate from a Lightning Component to Another (Beta) Developers can now create lightning components...
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Financial Services The Goldilocks Approach to Buying Bank Technology
Pam Hannett, Banking Practice Director for Silverline, recently appeared on the popular podcast The Purposeful Banker hosted by Dallas Wells of PrecisionLender, alongside Bryan Lee, Director of Financial Services for...
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Healthcare & Life Sciences Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt
Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile...
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Salesforce News Salesforce Releases IDC Report and Announces 2 Exciting Milestones!
WOW! CONGRATULATIONS SALESFORCE! This morning, Salesforce announced they have worked with IDC to publish new research that shows the collective global impact and growth of the company with the support of its customers and...
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Events Silverline Swings into Action at Two Charitable Golf Tournaments
This week, we participated in two golf tournaments benefiting two incredible organizations: Big Brothers Big Sisters and Light the Night Walk. Big Brothers Big Sisters Golf Classic Silverline was excited to participate in the...
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Salesforce Platform Why the Cloud is More Secure than Ever
Read the article below as our CEO, Gireesh Sonnad, discusses cloud security in an article posted on the CIO Story website. The original article can be found here. CIOs who want to remain competitive are being forced to...
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Media & Entertainment The Internet of Things and Salesforce: A kind of conversation
The Internet of Things, of enabling everyday items to send and receive data through the internet, is slowly entering our lives in amazing ways. Consumers can now interact with routine and household objects in a “smart” way....
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Financial Services Don’t Keep CRM Adoption Best Practices in the Vault, Cash in with these Adoption Strategies
Most would think that adoption of a CRM platform would be considered a technology transformation when, in fact, it is a significant cultural transformation. Institutions like yours yearn for change to create more efficient...
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Tips & Tricks 3 Reasons to Improve Your Productivity With SalesforceIQ
Alleviate stress from your day-to-day business operations by letting SalesforceIQ do the work for you. It automatically manages the details of your customer and prospect interaction. SalesforceIQ collects the information...
