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Silverline News Manish Sheth Joins Mphasis Silverline as GTM Leader for AI, Agentforce, & Data Cloud
Mphasis Silverline is excited to welcome Manish Sheth as the Global GTM Lead for AI, Agentforce, & Data Cloud. Manish joins us with over 30 years of experience in leading CRM-Salesforce and ERP-SAP transformations across a broad range of industries in both the public and private sectors. He has...
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CalendarAnything Caesars Entertainment Streamlines Salesforce Scheduling with CalendarAnything
Since its beginning in Reno, Nevada, more than 80 years ago, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions, and now operates on four continents. Caesars Entertainment, Inc. and Eldorado Resorts, Inc. came together in 2020 to create the largest...
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Insurance Transforming Insurance Brokerage Software with Salesforce
The insurance brokerage industry has always been dynamic, adapting to new market demands, client expectations, and technological innovations. But with legacy systems holding many brokerages back, the need for a transformation is more pressing than ever. Enter Salesforce’s Financial Services Cloud...
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MuleSoft Automate Your Document Processing with MuleSoft IDP
When it comes to making healthcare decisions, providers rely on laboratory testing to determine their treatment plans. The CDC estimates that roughly 70% of healthcare decisions depend on laboratory test results, so it’s vital that lab diagnostics teams have all of the information they need to...
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Insurance How Agentforce is Optimizing AI for Insurance Agents
Insurance carriers have been some of the quintessential pioneers of AI, from advanced mathematics modeling in the days of paper policies to machine learning and, in more recent years, artificial intelligence supporting actuarial sciences and fraud detection. Recognizing the potential to analyze...
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Agentforce How to Build A Data Strategy for Agentforce Success
You’ve heard about Agentforce and seen how it works, but how do you prepare your organization to effectively implement AI Agents for your unique data environment? Agentforce’s Atlas Reasoning Engine relies on access to accurate, relevant, and trusted data in order to build plans that Agents can...
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Salesforce Platform Streamline Incentive Compensation Management with Salesforce Spiff
In February 2024, Salesforce expanded its portfolio by acquiring Spiff, an app that helps sales teams streamline their incentive compensation management and commission calculations. As companies face increasing competition in hiring top sales talent, they realize the importance of augmenting their...
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Real Estate 4 Ways Salesforce Closes the Real Estate Technology Gap
In their 2024 Technology Survey, The National Association of Realtors uncovered that only 22% of active realtors feel confident that they are getting the most benefit from emerging technology tools. There are multiple reasons why this is the case. The older generation of realtors can often view...
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Agentforce Salesforce Agentforce: What You Need to Know
AI has become a top priority for organizations all across the tech industry, so excitement was high around what AI innovations Salesforce had in store for Dreamforce this year. The big reveal? Agentforce, the next generation of autonomous AI Agents ushering in a new age of the hybrid workforce....
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Insurance Mphasis Silverline Partners with AgentSync for Insurance Compliance Solutions
Successfully managing insurance compliance requires diligence, accuracy, and a strict adherence to timeliness. Onboarding, licensing, appointments, and terminations can be extremely labor-intensive, error prone, and expensive without the right technology in place, which is why AgentSync developed a...
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Dreamforce 10 Sessions You Don’t Want to Miss at Dreamforce 2024
This year’s Dreamforce is only two weeks away and it’s a big one for Mphasis Silverline. It’s the first time we’re showcasing the vast technological opportunities provided by our synergy with Mphasis to the larger Salesforce ecosystem! Dreamforce visitors are invited to the Mphasis Silverline...
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Healthcare & Life Sciences YKHC Implements Streamlined Property Management Solution with Salesforce Service Cloud
Yukon-Kuskokwin Health Corporation (YKHC) is an Alaska-based, Tribal healthcare organization that coordinates medical travel for Alaskan Native persons in 58 remote communities in southwest Alaska. In 2018, Mphasis Silverline implemented Service Cloud and a Community to process travel requests for...
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