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Salesforce for Healthcare Providers

Deliver more personalized, targeted care to all.

Healthcare is not one-size-fits-all.

Providers are challenged as the patient journey shifts to a consumer-first mindset. 

Addressing key business drivers impacting providers

Providers are focused on improving patient care and enabling agents while managing changing delivery models, competition, and maximizing ROI.

Building on infrastructure advancements and care delivery innovation, Mphasis Silverline has formulated specific use cases and methodologies allowing healthcare systems to fully transform their ecosystems while lowering overall costs to deliver care.

  • Innovate and enhance methods and automate processes to improve healthcare provision, efficiency, and patient experience to yield best-in-class outcomes.

  • Implement strategies to enhance patient acquisition, intensify revenue generation from current patients, and implement measures to minimize the rate of patient attrition or churn.

  • Streamline processes, implement efficient technologies, and optimize resource use to lower expenses while maintaining quality care.

Core Healthcare Expertise

  • Digital Patient Engagement

    Maximize engagement and drive the appropriate efficiencies, compliance, and outcomes from care directives.

  • Centralized Consumer Management

    Create a concierge patient lifecycle model by leveraging data and services, enhancing efficiency, improving care quality, and fostering patient satisfaction

  • Provider Referral Management

    Help coordinate patient referrals efficiently, ensuring timely care, reducing leakage, and fostering communication between healthcare providers.

  • Specialty Care Plans and Pathways

    Define and optimize patient journey management, continuum of care pathway adherence, and patient care team network management.

  • Population Health Management

    Drive the appropriate levels of prevention, treatment, and maintenance to mitigate and manage risk across patient populations.

  • Operational Efficiencies and Transformation

    Focus on improvement of operational processes, workforce and resource management, employee engagement, and back office throughput.

Solutions for Healthcare Providers

Our Industry Partnerships

The latest from our healthcare & life sciences experts

Ready to see results?

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