Salesforce for Healthcare Providers
Deliver more personalized, targeted care to all.
Healthcare is not one-size-fits-all.
Providers are challenged as the patient journey shifts to a consumer-first mindset.
Addressing key business drivers impacting providers
Providers are focused on improving patient care and enabling agents while managing changing delivery models, competition, and maximizing ROI.
Building on infrastructure advancements and care delivery innovation, Mphasis Silverline has formulated specific use cases and methodologies allowing healthcare systems to fully transform their ecosystems while lowering overall costs to deliver care.
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Innovate and enhance methods and automate processes to improve healthcare provision, efficiency, and patient experience to yield best-in-class outcomes.
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Implement strategies to enhance patient acquisition, intensify revenue generation from current patients, and implement measures to minimize the rate of patient attrition or churn.
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Streamline processes, implement efficient technologies, and optimize resource use to lower expenses while maintaining quality care.
Core Healthcare Expertise
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Digital Patient Engagement
Maximize engagement and drive the appropriate efficiencies, compliance, and outcomes from care directives.
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Centralized Consumer Management
Create a concierge patient lifecycle model by leveraging data and services, enhancing efficiency, improving care quality, and fostering patient satisfaction
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Provider Referral Management
Help coordinate patient referrals efficiently, ensuring timely care, reducing leakage, and fostering communication between healthcare providers.
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Specialty Care Plans and Pathways
Define and optimize patient journey management, continuum of care pathway adherence, and patient care team network management.
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Population Health Management
Drive the appropriate levels of prevention, treatment, and maintenance to mitigate and manage risk across patient populations.
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Operational Efficiencies and Transformation
Focus on improvement of operational processes, workforce and resource management, employee engagement, and back office throughput.
Solutions for Healthcare Providers
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Salesforce Health Cloud
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.
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Salesforce Marketing Cloud
Connect with patients through personalized and targeted messaging. Automated Outreach and Trigger Messaging functionality deliver timely content across channels while tailored campaigns boost referrals and order volumes, positioning the healthcare system as the preferred POS.
Integrate Salesforce Marketing Cloud with Tableau, CRM Analytics, and other tools to augment your marketing data and insights.
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Managed Services
Care teams know that much of the hard work for patients comes after the initial diagnosis and treatment. Lifestyle changes, physical therapy and rehabilitation, and continued management for chronic conditions represent an ongoing effort to help patients live healthier lives.
Mphasis Silverline’s Managed Services gives you a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees. We’ll support your organization for existing implementations or help you ramp up new ones with a dedicated point of contact with extensive experience and expertise in the healthcare industry.
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Our Industry Partnerships
Healthcare & Life Sciences Case Studies
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Client Yukon-Kuskokwin Health Corporation (YKHC)YKHC implements streamlined property management solution with Salesforce Service Cloud
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Client Global Healthcare OrganizationAdvising a Healthcare Diagnostics Team on optimizing its sales and inventory processes
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Client California Healthcare Center
How Salesforce helped this California healthcare center elevate the patient experience
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Client Large Southwest PayerHealth Cloud implementation helps Large Healthcare Payer enhance member experiences and improve operational efficiencies
