A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Financial Services Silverline announces strategic partnership with RevCult to provide Security Risk Assessments and Salesforce Shield Implementation Workshops
Press Release Tailored workshops and assessments to help enhance Salesforce security posture and provide a Shield Implementation Playbook. New York, NY, September 30, 2020 – Silverline, a Salesforce Platinum Partner...
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Salesforce News Meet Jill Harrison, Salesforce Einstein Champion
Jill Harrison, our VP of Silverline Ventures, is officially a Salesforce Einstein Champion! All about Jill As VP of Silverline Ventures, Jill leads the Capital Markets practice at Silverline and has spent the last decade...
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Healthcare & Life Sciences How VMS BioMarketing Accelerated Digital Transformation with Silverline
A patient support network isn’t made up of just doctors or nurses. Through contracting with pharmaceutical and biotech companies, VMS BioMarketing provides clinical educator solutions focused on empowering healthcare providers...
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CalendarAnything How CalendarAnything Improves Your Salesforce Calendar Sharing Experience
Most companies rely heavily on teamwork to complete various tasks, projects, and processes throughout the day. Oftentimes, team members aren’t in the same location, let alone the same zip code. Managing remote teams can...
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Insurance 3 Big Factors for Your P&C Insurance Digital Transformation
In the span of just a few months, digital transformation went from important to essential. We’ve seen in the last five years how new technology-based players in the property and casualty (P&C) insurance space forced...
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Financial Services Equilar Launches ExecAtlas on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace, and Announces Strategic Partnership with Silverline
Press Release Equilar, a leading provider of executive and board data solutions, today announced it has launched ExecAtlas for Salesforce on AppExchange, empowering sales organizations navigating a complex B2B selling...
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Capital Markets Trend Report: Private Equities Shift Focus to the Future with ESG Investing
This is the final part in a series that addresses the technology trends the Private Equity industry is facing. Curious to read more? Here are parts one, two, three, and four from the head of our Capital Markets practice....
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CalendarAnything How to Maximize Your Salesforce Resource Calendar
By Janel Bromberek and Tsvety Giordano 2020 has put the spotlight on inefficiencies, lack of technology, and gaps in process with virtually everyone working remotely. Gone are the days of walking over to a coworkers desk to ask...
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Capital Markets Trend Report: Private Equity Outlook and the Race for Data
This is part four in a series that addresses the technology trends the Private Equity industry is facing. Curious to read more? Here are parts one, two, and three from the head of our Capital Markets practice. As Private Equity...
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Capital Markets Trend Report: Private Equity Outlook and Smarter Integration Planning
This is part three in a series that addresses the technology trends the Private Equity industry is facing. Curious to read more? Here are parts one and two from the head of our Capital Markets practice. Once internal...
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Financial Services Trend Report: Private Equity Outlook and the Productivity Imperative
This is part two in a series that addresses the technology trends the Private Equity industry is facing. Curious to read more? Here’s part one from the head of our Capital Markets practice. If your technology strategies aren’t...
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Silverline News Press Release: Silverline Appoints Gangadhar Hegde as new General Manager in India
Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, today announced that Gangadhar Hegde joined as General Manager. Gangadhar will lead Silverline’s global delivery operations in India. “I’m...
