A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Healthcare & Life Sciences HIMSS 2019 Wrap Up
Another successful HIMSS is behind us. Over 43,000 health professionals made their way to Orlando this year to learn more about how technology can impact the way they deliver care and improve the overall quality and experience...
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Help & Training Successful Salesforce Project Management With Limited Resources
Tackling your Salesforce projects can seem daunting. These simple steps can help you evaluate your Salesforce talent and get started on your backlog!
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Data and Integrations 8 Signs You Need a New Data and Integration Strategy
A data and integration project is only as successful as the strategy put into place before the project kick-off. Here are 8 signs you may need a new data and integration strategy for your current or future projects.
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Advisory 10 Keys to Digital Transformation Wrap-Up: What Have we Learned and What’s Next
In the course of the past few months, we’ve explored the ten key requirements of a successful digital transformation for your business. As mentioned in our kick-off blog for the 10 Keys Series, “We see success drivers during...
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Financial Services Customer Journey Orchestration for the Retail Bank of the Future
As a Solution Architect, my greatest reward comes from enabling clients with the tools and strategies needed to engage audiences in an increasingly connected marketplace. Journey orchestration is at the forefront of audience...
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Healthcare & Life Sciences Spring ’19 Release: Social Determinants, Refined Referrals, and More to Salesforce Health Cloud
Deliver Holistic Care and Support Social Determinants of Health Insights In the Spring ’19 release, Salesforce Health Cloud will give us new methods to effectively track and take action on critical social and environmental...
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Around the Office MuleSoft Meetup Kickoff at Silverline
This week, the MuleSoft Meetup Group hosted their Holiday Kickoff and first event at Silverline’s NYC Office. The user group faced the familiar holiday tradition of setting new year’s resolutions and intentions for...
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Advisory 10 Keys Series: Continuous Delivery – The North Star of Digital Transformation
For centuries, navigators have used the North Star to guide them through treacherous seas and turbulent skies. No matter the conditions, the North Star has guided many a traveler home. Continuous delivery serves a similar...
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Silverline Cares Helping to Build Strong Female Leaders
In today’s society, more and more women are stepping into the light as leaders across industries, bringing confidence and hope to the next generation. While the past several decades have certainly helped shine a light on...
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Advisory 10 Keys Series: Agile Digital Transformation Provides Freedom For Business Innovation
As more businesses are transforming their businesses through technology, the word “Agile” has become quite common. However, many non-experts don’t fully understand the term: just what does “agile”...
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Data and Integrations Data Technology and Strategy: Key Ingredients for Robust Solutions
Business users often misclassify integration and data requirements as a supporting mechanism for broader digital transformation goals. Businesses with the drive to innovate should understand these initiatives are more than just...
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Events The Power of Fresh Perspective in Salesforce Education
Silverline has a tremendous emphasis on continuous learning and helping others, so it’s no surprise that employees are very active in giving back when it comes to the Salesforce ecosystem. Silverliners demonstrated these values...
