A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Events Silverline and CUNY sponsor hackathon for hands-on learning and engagement for rising computer science students
Silverline and The City University of New York (CUNY), the largest urban university in the country, are hosting a developer hackathon for computer science undergraduates for two days on November 9 and 10, 2018. The event allows...
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Events How Meditation Can Help You Become a Better Consultant
Data provided by the US Bureau of Labor Statistics suggests that productivity of the average American worker has increased 400%. While today’s technological advances enhance productivity, they also extend work beyond the...
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Healthcare & Life Sciences Improving Patient Care Through Integrated Marketing Automation
It has been an exciting couple of months. I attended my first Dreamforce. It was an incredible experience to see all the innovation being driven in the Healthcare Industry. Following the conference, my colleague, John Turner,...
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Advisory 10 Keys Series: Intentionally Innovative Digital Transformation
The Balancing Act Between Problem Solving and Intentional Innovation Innovation is one of the reasons why we’ve achieved such incredible progress as a society. Progress, both incremental and exponential, has given us everything...
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Advisory 10 Keys Series: The Quality Assurance Approach to Digital Transformation
Quality Assurance Measures Amplifies Your Digital Transformation Quality Assurance (QA) is a process-driven approach that facilitates and defines quality goals regarding product design, development, and production. Simply put,...
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Help & Training Quick Cybersecurity Tricks You Should Do Now
As a technology company that serves some of the most highly regulated industries, Silverline is always working to mature our awareness and security initiatives. So of course, we want to celebrate October as National...
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Dreamforce The Greater Significance of Dreamforce Global Gathering 2018
Dreamforce Global Gathering 2018 hosted by Silverline Recently, Silverline’s New York City office was host to the 2018 Dreamforce Global Gathering, an annual post-Dreamforce collaboration between the Admin, Developer,...
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Advisory 10 Key Series: Governance Within Digital Transformation
In my twenty-five years as a customer engagement strategist, program governance has always been a significant component of every project I’ve managed. My focus and interest in governance lie in its utility as an...
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Client Services The Importance of Being … Focused
In 1895, Oscar Wilde’s play The Importance of Being Earnest, A Trivial Comedy for Serious People was first performed in London. The play is a satire that turned the traditional values of late Victorian London on their head. It...
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Advisory 10 Keys Series: Adoption-Driven Digital Transformation
What Is Adoption-Driven Digital Transformation? Adoption-driven digital transformation is defined as holding users and managers accountable for proper platform utilization. Adoption measurement and improvement should be...
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Dreamforce Dreamforce Marketing Keynote: The Age of the Intelligent Marketer
Marketing and marketing automation with Salesforce has undergone significant changes this fiscal year. Ryan Strynatka, SVP and GM for Social Products for Marketing Cloud, hosted a panel of experts in the marketing space at this...
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Salesforce Platform Pardot Joins the Experience
Winter is Coming. With the Winter release, the outcast Pardot is finally allowed to join the Lightning Family. This, among other things, makes for a very exciting Winter ‘19 release full of fun Pardot enhancements. Firstly,...
