A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Help & Training 8 Tips for New Salesforce Consultants
Have you ever felt like you’re flailing out in space with nothing to ground you? When I first entered the world of consulting, I felt this way. Luckily, I had a great team of mentors at Silverline who have helped me...
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Events Introducing the Next-Generation Solution for Meeting Notes in Salesforce
Feeling limited by native Salesforce activities? You’re not alone! So many of our Investment Banking clients have emphasized how important it is to track their relationships by taking good meeting notes – and how hard it...
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Partner Spotlight 5 reasons to take control over your Salesforce data and how to make it work for you
I recently attended the Informatica MDM Day in New York. And the message was clear – Data Governance is a journey, a never-ending one. It is not too late to start thinking about mastering your data and making it work for...
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Healthcare & Life Sciences What if being USEful actually made Technology Meaningful
Meaningful use – it’s a huge buzz word, and rightfully so. Whether you agree or disagree with the manner in which it has been “implemented” (and the intricacies of the guidelines), it has been a driving factor in pushing...
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Silverline Apps CalendarAnything: Application Overview & Winter ’15 Features
CalendarAnything is an incredibly powerful, easy-to-use calendar app for Salesforce. With numerous customization options, CalendarAnything fits a variety of business needs. Our team is dedicated to helping our 85,000 customers...
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Analytics Cloud Salesforce Analytics Cloud: Ride the Wave with Silverline
Ever since Salesforce’s announcement of their new product Salesforce Analytics Cloud, also called Wave, at Dreamforce ’14, I have been eager to start using the elegant analytics application. After attending the Brown Belt...
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Healthcare & Life Sciences Scheduling – A Path to Healthcare Transformation
We all like to think big. There is often tremendous benefit in doing so. Seeking to transform Healthcare is a great strategic goal; tactically, not so much. You must focus less on a master solution to fix the “system” and...
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Partner Spotlight Partner Spotlight: Informatica
It usually isn’t difficult to get me to Vegas, after all, I come from a line of degenerate gamblers and my team, the Green Bay Packers, was in the NFL playoffs. This particular weekend also happened to be the 2015...
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Guest Post How-to Grow an Incredible Brand: Q&A with the Author of Sticky Branding
When branding expert Jeremy Miller asked Silverline to participate in his lastest book, Sticky Branding, we were thrilled. As one of salesforce.com’s fastest growing partners, we are incredibly proud of the reputation we...
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Healthcare & Life Sciences Why Healthcare needs Continuous Transformation
Last month before the Holidays, I unfortunately had to spend time in the hospital with a sick family member. The old adage “Nobody likes a hospital” is certainly true, however it has recently become quite insightful...
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Communities How-to Create a Salesforce Community, No Custom Development Needed!
Our team is excited to announce that The WaterCooler, the premiere social intranet app for Salesforce, is now compatible with Salesforce Communities. Organizations are transforming the way they engage with employees, partners,...
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Salesforce News CalendarAnything New Release – Winter 2015!
You told us what you wanted, and we listened! Silverline is dedicated to keeping CalendarAnything the most customizable calendar app on the market and we always appreciate your suggestions. We’re happy to announce that...
