How Tableau Next Enhances Salesforce AI Analytics
Most Salesforce organizations treat AI as something to switch on. The ones that succeed treat it as something to architect. Salesforce’s next-level AI analytics solution,...
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Data and Integrations Data Strategy in a Post-Cookies World: An Unexpected Turn
In 2021, we wrote about Google’s plans to phase out third-party cookies by 2022. However, the landscape has dramatically shifted since then. In a surprising turn of events, Google announced this week that it no longer plans to eliminate third-party tracking cookies from its Chrome web...
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Uncategorized How to Use CalendarAnything Salesforce Mobile Calendars
CalendarAnything users can work with their Salesforce-integrated calendars right from their mobile phones using the Salesforce mobile app. Salesforce mobile users with CalendarAnything can even access their calendars offline. The offline feature enables you to view calendars and records that were...
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Salesforce Platform Silverline India Transforms Enabling Leadership’s Processes and Systems
Enabling Leadership (EL) is a Global Non-Profit Organization that runs programs using music, football, and Lego to enable children to have experiences and opportunities to learn leadership and life skills first hand. EL relied on a very basic system of tracking donor leads (individual and...
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Banking Understanding Salesforce Data Cleansing and Governance
In today’s rapidly evolving financial landscape, data is the lifeblood that fuels decision-making, drives innovation, and fosters customer trust. Financial institutions, ranging from banks and credit unions to insurance companies and investment firms, are entrusted with vast amounts of...
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Travel & Hospitality How Travel ChatBots are Elevating Customer Service
Organizations across the travel & hospitality industries have traditionally relied on classic and familiar communication channels, like email and phone calls, to engage with customers. With travel volumes surging post-pandemic, most have seen a dramatic increase in these time-consuming...
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Travel & Hospitality How CalendarAnything Optimizes Time Management in Travel and Hospitality
In the fast-paced environment of travel and hospitality, having a robust scheduling and calendaring system in Salesforce can make all the difference. Whether you’re managing hotel bookings, coordinating client vacations, or wish to have your audience self-schedule, a streamlined calendaring...
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Travel & Hospitality Mphasis Silverline Announces the Launch of Travel and Hospitality Practice
Mphasis Silverline is delighted to announce the expansion of its services to the travel, transportation, and hospitality sector. With the recent acquisition, both companies are now proactively joining forces to capitalize on Mphasis’ deep industry expertise servicing organizations for more than 20...
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Media & Entertainment How Salesforce Helps Music Companies Innovate and Grow
While much of the media and entertainment industry is still recovering from the major losses of the past few years, music stands out as one area that is actually growing stronger every year. According to IFPI’s Global Music Report, global recorded music revenues increased by 10.2% in 2023 and...
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Silverline DIBS Women’s History Month 2024: How Silverliners Advocate for Equity
Every March, the world comes together to honor the achievements, contributions, and struggles of women throughout history. The Women’s History Month’s theme for 2024 celebrated “Women Who Advocate for Equity, Diversity and Inclusion,” recognizing women who understand that, for a...
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Healthcare & Life Sciences 5 Strategies to Reduce Operational Costs in Healthcare
The U.S. healthcare industry spends almost $4 trillion a year, and administrative spending is nearly one-quarter of that total cost. Combine that with a crisis-level labor shortage and you end up with an economic landscape that has organizations desperate to cut costs and do more with less — all...
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Insurance Expert Tips for Successful Insurance Digital Transformation
When it comes to digital maturity, 67% of insurance companies are still stuck at the traditional level according to Forrester’s Future Fit Survey. They aren’t taking advantage of technology to connect their siloed systems and automate their manual processes, making it difficult to meet customer...
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Banking How to Prevent Bank Fraud with Salesforce and Alloy
Fraud continues to plague financial institutions. According to the Alloy State of Fraud Benchmark Report, a massive 91% of financial institutions across all sizes and segments reported increased fraud rates. Almost three-quarters of financial institutions lost over $500K to fraud in the past year....
