How Salesforce Puts Trust at the Center of Healthcare AI
Our key Healthcare & Life Sciences takeaways from Dreamforce 2026, including new AI capabilities for Health Cloud.
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Agentforce Salesforce Agentforce: What You Need to Know
AI has become a top priority for organizations all across the tech industry, so excitement was high around what AI innovations Salesforce had in store for Dreamforce this year. The big reveal? Agentforce, the next generation of autonomous AI Agents ushering in a new age of the hybrid workforce....
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CalendarAnything FANUC Europe Corporation Improves Efficiency and Productivity with CalendarAnything
FANUC Corporation is one of the leading global manufacturers of factory automation equipment, with 50 years of experience in the development of computer numerical control systems, robots, and machine tools and more than 9000 employees worldwide. FANUC Europe Corporation is headquartered in...
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Insurance Mphasis Silverline Partners with AgentSync for Insurance Compliance Solutions
Successfully managing insurance compliance requires diligence, accuracy, and a strict adherence to timeliness. Onboarding, licensing, appointments, and terminations can be extremely labor-intensive, error prone, and expensive without the right technology in place, which is why AgentSync developed a...
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Dreamforce 10 Sessions You Don’t Want to Miss at Dreamforce 2024
This year’s Dreamforce is only two weeks away and it’s a big one for Mphasis Silverline. It’s the first time we’re showcasing the vast technological opportunities provided by our synergy with Mphasis to the larger Salesforce ecosystem! Dreamforce visitors are invited to the Mphasis Silverline...
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Healthcare & Life Sciences YKHC Implements Streamlined Property Management Solution with Salesforce Service Cloud
Yukon-Kuskokwin Health Corporation (YKHC) is an Alaska-based, Tribal healthcare organization that coordinates medical travel for Alaskan Native persons in 58 remote communities in southwest Alaska. In 2018, Mphasis Silverline implemented Service Cloud and a Community to process travel requests for...
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Healthcare & Life Sciences 3 Ways to Leverage AI-Enabled Automation in Diagnostics Now
Healthcare is not known for early adoption of technology given the complexity of regulatory compliance and the need to manage adoption impact on patients and providers. When it comes to healthcare diagnostics, this creates inbound manual processes that often result in inefficiencies, errors, and...
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Wealth What to Consider When Customizing Salesforce Activity Components
Logging interactions and activities with customers and prospects is one of the key concerns we see from financial institutions. They want to know each touchpoint on the customer’s journey and ensure that the appropriate follow-up steps are taken at every interaction, which requires a system that...
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Data and Integrations Data Strategy in a Post-Cookies World: An Unexpected Turn
In 2021, we wrote about Google’s plans to phase out third-party cookies by 2022. However, the landscape has dramatically shifted since then. In a surprising turn of events, Google announced this week that it no longer plans to eliminate third-party tracking cookies from its Chrome web...
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Uncategorized How to Use CalendarAnything Salesforce Mobile Calendars
CalendarAnything users can work with their Salesforce-integrated calendars right from their mobile phones using the Salesforce mobile app. Salesforce mobile users with CalendarAnything can even access their calendars offline. The offline feature enables you to view calendars and records that were...
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Salesforce Platform Silverline India Transforms Enabling Leadership’s Processes and Systems
Enabling Leadership (EL) is a Global Non-Profit Organization that runs programs using music, football, and Lego to enable children to have experiences and opportunities to learn leadership and life skills first hand. EL relied on a very basic system of tracking donor leads (individual and...
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Banking Understanding Salesforce Data Cleansing and Governance
In today’s rapidly evolving financial landscape, data is the lifeblood that fuels decision-making, drives innovation, and fosters customer trust. Financial institutions, ranging from banks and credit unions to insurance companies and investment firms, are entrusted with vast amounts of...
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Travel & Hospitality How Travel ChatBots are Elevating Customer Service
Organizations across the travel & hospitality industries have traditionally relied on classic and familiar communication channels, like email and phone calls, to engage with customers. With travel volumes surging post-pandemic, most have seen a dramatic increase in these time-consuming...
