The Silverline Blog
Industry insights, Salesforce news, and more
A Day in the Life
A Day in the Life: Michael Shirrell
Reading time: 4 minutes
Job Title: Director of Financial Services Sales Architecture Start Date: June 2018 Tell us a fun fact or something interesting about yourself?: I average about 3,000 miles of running each year. I’ve run 23 marathons including 4 Boston Marathons in 2010, 2013, 2014, and 2019. The photo is me with LaShawn Merritt. I’m wearing his gold medal...
Healthcare
A Guide to Chronic Care Management with CRM
Reading time: 4 minutes
Six in ten adults in the United States suffer from chronic disease, according to the CDC. Four in ten adults live with two or more chronic illnesses. Americans spend about $1.8 trillion on the management and treatment of chronic diseases such as asthma, diabetes, cancer, and heart disease each year. By definition, chronic diseases are...
Insurance
Why Connected Car Insurance is the Future
Reading time: 4 minutes
The world of auto insurance is changing fast, with customer expectations shifting rapidly toward auto policies that leverage usage-based pricing models, something traditional insurance IT systems can’t typically support. Even before COVID-19 changed driving habits, consumers already started to demand behavior-driven pricing. In April 2020, Americans drove 64% fewer miles, and KPMG predicts as much...
Healthcare
Salesforce Industries + Health Cloud Implementation Enhances Member Experiences and Call Center Efficiencies
Reading time: 3 minutes
This client is a large payer in the Southwest, with well over 1 million members and nearly 2,000 employees. Their primary focus is helping people get healthy and stay healthy. The need: a better view into member engagement The client knew they were behind the times in terms of technology and member expectations surrounding customer...
Financial Services
Salesforce Outlook Integration: Things to Consider
Reading time: 3 minutes
Odds are that if you use both Microsoft Outlook and Salesforce, some of your task management processes are being duplicated. You may find yourself saying “There’s got to be a better way!” And you’d be right. It’s just a matter of what works best for you. And what protects your data. Healthcare and financial service...
Silverline News
Silverline and Adapta Technologies Create Silverline Central America
Reading time: 2 minutes
Silverline, a digital transformation consultancy and Salesforce partner headquartered in New York City, announced today its partnership with Adapta Technologies, the only Salesforce Registered Partner in El Salvador, to create Silverline Central America. “The continued growth we are seeing in our client base made the decision to create Silverline Central America an easy choice,” said...