The Silverline Blog
Industry insights, Salesforce news, and more
Industry insights, Salesforce news, and more
Reading time: 4 minutes
In our quest to create a true ecosystem of care in the health and life sciences industries, we established the importance of connecting data. But what good is great data when shared in small circles? To really build an ecosystem, we need to make sure data is available to the care teams that need it...
Reading time: 4 minutes
You’ve heard about it, perhaps seen a demo, and even read up on some of the features of Salesforce Health Cloud. You’re well aware that it’s touted as the leading technology solution for those in healthcare. KLAS has repeatedly named Salesforce the #1 healthcare CRM. There’s a good deal of information available about the solution...
Reading time: 4 minutes
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. This is such an important step forward in improving the industry — but what if there were more? What if instead of just the consumer, it was an entire 360 ecosystem,...
Reading time: 4 minutes
Founded in 1975, Comprehensive Health Services (Caliburn-CHS), a Caliburn Company, is one of the nation’s largest and most experienced providers of workforce medical services. They partner with commercial companies and the U.S. government to implement and manage cost-effective, flexible, and customized medical programs for large and dispersed workforces. Already a Silverline client, when the Coronavirus...
Reading time: 3 minutes
Last month, Salesforce announced that they would be giving away Health Cloud for free with a Care Response trial to help Healthcare organizations rapidly adapt to COVID-19. Here at Silverline, we quickly developed a solution to help out those in the healthcare industry being inundated with patient and employee questions. We mobilized a team of...
Reading time: 4 minutes
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact of COVID-19 in your local community, state, or region — focused on finding ways to ensure you are optimizing and expanding your services, treating the...
Reading time: 2 minutes
The recently released interoperability standards of the 21st Century Cures Act require providing patients ubiquitous access to their PHI via software that takes advantage of open application program interfaces (APIs). The Act puts the patient in control of what, how, and where their health information is shared in a secure manner. The Act’s intent is...
Reading time: 2 minutes
Last week, Salesforce announced new capabilities for Health Cloud, including Einstein Analytics for Healthcare; Provider Relationship Management; and Destinations, a no-code healthcare-interoperability Salesforce AppExchange system built by ISV partner Bridge Connector. Each new Salesforce Health Cloud addition is designed to make it easier for providers to form more comprehensive and collaborative relationships with their members...
Reading time: 3 minutes
It may still seem like science fiction of the future, but gene therapy is here and happening right now. What is gene therapy? Created to help manage or prevent diseases, gene therapy may be used to treat patients instead of synthetic drugs or multiple surgeries in the very near future. Currently, researchers are focusing on...
Reading time: 3 minutes
The medical device industry is facing many changes in the next few years. In the midst of meeting new regulations and guidelines in the EU, how can this industry keep up with current trends in technology? And how can the voice of the customer help drive innovation? Like most things these days, the answer lies...