Reimagining the customer experience of the modern traveler
We know travel & hospitality
Delivering exceptional service is the key differentiator in hospitality. The pandemic has accelerated digital transformation, requiring organizations to expand experiences across all channels and adopt the latest tech to stay competitive.
Mphasis Silverline’s experts help you harness Salesforce to:
- Create a holistic view of the 360-degree traveler by implementing a robust CRM system and comprehensive service console
- Boost loyalty by implementing omnichannel, customer portals, and chatbots to engage customers on preferred channels
- Facilitate hyper-personalized experiences by using personalization across portals and websites
- Leverage the power of AI by consolidating and harmonizing data to predict trends and provide valuable, actionable insights
- Support marketers by creating connected experiences across all channels with tailored communication
We customize Salesforce travel and hospitality solutions for your business
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Sales
Capture guest interactions, manage expectations, deliver personalized journeys, and leverage AI and big data to understand guests and predict future trends with Salesforce Sales Cloud.
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Service
Salesforce Service Cloud enhances customer loyalty and agent productivity across contact centers, self-service, and social media with personalized, scalable, AI-powered service.
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Marketing
Salesforce Marketing Cloud delivers AI-powered, personalized customer journeys with VIP recognition, targeted promotions, and loyalty programs to boost engagement, reduce costs, and increase lifetime value.
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Data
Salesforce Data Cloud centralizes guest data into a single source of truth, providing real-time insights for personalized travel experiences that boost customer loyalty, optimize marketing, and enable data-driven decisions.
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Why choose Mphasis Silverline?
Mphasis Silverline has over a decade of experience working with Salesforce, along with proven expertise in the travel & hospitality industry.
From strategic advisory and technical implementation to ongoing managed services, Mphasis Silverline guides our customers through every phase of their digital transformation journey to achieve maximum value of their investment in Salesforce. We create exclusive digital solutions tailored to meet the unique needs of each of our customers. We work with airlines, airports, hotels, tour operators, cruise lines, event planners, tourism boards, and more. Our team of expert consultants drives innovation across the entire Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
