A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Insurance Insurance Industry Trends 2023: The Impact of Inflation and Interest Rates
The insurance sector is not for the faint of heart. The massive insurance landscape is a fast-changing world of ebbs and flows, and the industry is continually influenced by trends that are beyond its control but that...
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Salesforce Platform Why Salesforce Data Stewardship is a Team Effort
“Our Salesforce has bad data, it’s unreliable.” That’s not something any leader wants to hear after a company invests into the platform, but it’s easy to get into a “this is just the way it is” mindset. Don’t let that happen. ...
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Healthcare & Life Sciences Top Benefits of Salesforce Marketing Cloud for Healthcare
Let’s face it, when you twist an ankle or take a tumble, the last thing on your mind is marketing. You’re focused on getting to the nearest emergency room stat, not on selecting an ER based on a hospital’s TV commercial. But...
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Uncategorized How CalendarAnything Helps a Busy Studio Manage its Scheduling
CalendarAnything is a native Salesforce product with the ability to work with any Salesforce object. This means it functions with the whole range of Salesforce Clouds, including Government Cloud and Digital Experience, making...
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Media & Entertainment How to Ensure a Seamless Migration to Salesforce Media Cloud
No one likes moving houses. It’s a hassle to pack and unpack and set up all your new services like internet and electricity. But as much as it’s a pain to make the move, the outcome of a better living situation is usually worth...
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Life at Silverline Silverline World Tour Unites Employees in Cincinnati and New York City
The Silverline World Tour has become an instrumental way of bringing our global remote workforce together, gathering regional Silverliners in nearby major cities to meet in person and team up to serve their local communities....
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Financial Services 5 Essential CRM Project Management Tips from a Salesforce Expert
Silverline’s Transcending CRM podcast explores how the Salesforce ecosystem has impacted the careers of fellow Trailblazers and the businesses that have leveraged dynamic growth from the platform. The podcast is hosted by me,...
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Life at Silverline Silverline India Celebrates 4 Years of Growth and Innovation
As the first global office in our company, Silverline India (SLI) has been instrumental in helping us make our mark on the international Salesforce ecosystem. The Bangalore office has grown from 30 employees to over 150 in the...
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Insurance Understanding Underwriting in a New Era of Workers’ Comp
Workers’ compensation is the most highly regulated line of insurance, especially when it comes to underwriting policies. The pandemic exposed many outdated regulations, such as requiring paper documents that are...
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Insurance How Digital Experiences are Transforming Workers’ Compensation
Insurers can expect accelerated premium growth in the coming year. While other insurance sectors, such as cyber insurance, have seen rates soar by 25.5% due to ransomware attacks and breaches of remote work locations, only...
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Silverline Cares Silverline Cares Connects People Who Care with Causes That Matter
Sharing is caring at Silverline, and we believe we’re better together when we share our time, talent, and resources to give back to our communities near and far. The purpose of our Silverline Cares philanthropic program is to...
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Insurance 8 Steps to Build a Strong Carrier-Broker Relationship
As more and more organizations now consider keeping remote or hybrid workforces, they are facing a whole new set of workers’ compensation challenges. Insurers must now consider the safety of a company’s remote work...
